Frequently Asked Questions | IBM WORKPADC3 instruction

I tried to do a local HotSync operation, but it did not complete successfully.

Try each of these in turn:

■Make sure HotSync Manager is running. If HotSync Manager is running, exit and restart it.

■Make sure you selected Local from the HotSync Manager menu or the Palm Desktop for IBM WorkPad menu.

■Check the cable connection between the cradle and the serial port on your computer.

■Make sure you selected the correct serial port on the Local tab in the Setup dialog. It should be set to the port where you connected the cradle.

■Try a lower baud rate setting on the Local tab in the Setup dialog.

■Make sure you are not running another program, such as America Online, CompuServe, or WinFax, that uses the serial port you selected in the Setup dialog box.

■Read the HotSync Log for the user account for which you are performing a HotSync operation.

■Make sure your companion is seated in the cradle correctly.

■Make sure the gold-plated connectors on the cradle and your companion are clean. Use a pencil eraser to clean them.

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Frequently Asked Questions

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IBM WORKPADC3 manual Frequently Asked Questions

Contents

Handbook for WorkPad c3 PC Companion Copyright Disclaimer and Limitation of Liability Contents Using Your Basic Applications Setting Preferences for Your Companion Communicating Using Your CompanionAdvanced HotSync Operations Appendix B Frequently Asked Questions Appendix a Maintaining Your Companion Warranty and Other Product Information Appendix D Non-ASCII Characters for Login ScriptsAppendix C Creating a Custom Expense Report Handbook for the WorkPad c3 PC Companion About This Book About This Book Chapter What is a WorkPad c3 companion?Getting to know your WorkPad c3 companion Upgrade information System requirementsMinimum requirements Optional equipment WorkPad c3 components Locating front panel controls Using the onscreen contrast control Using the backlight Reset button Locating back panel componentsSide channels IR port Chapter Recharging the battery Viewing data while in the cradle Palm Desktop software for IBM WorkPadWith Palm Desktop for IBM WorkPad, you can do the following Installing Palm Desktop for IBM WorkPad Using your companion with another PIM Tapping and typing Tap with the stylus to get things done Menu bar Elements of the companion interfaceIcons Abc Opening applications Using menus Graffiti menu commands Choosing a menu Three ways to enter data CommandDisplaying online tips Onscreen keyboard Graffiti writing Press the Memo Pad application button Tap New Using Palm Desktop for IBM WorkPad Importing data Customizing your companion Tap a month Tap the current date Using Graffiti writing to enter data Writing Graffiti characters Lift stylus here Start stroke at heavy dot Graffiti tips Graffiti alphabet Writing capital letters Writing numbersCaps Shift Caps Lock Writing punctuation marks Graffiti numbersNumber Writing symbols and extended characters Additional Graffiti punctuation Accent strokes Writing accented charactersAdditional non-English characters Navigation strokes Graffiti ShortCutsMove cursor right Move cursor left Next Field Address Book only Entry ShortCut Using the onscreen keyboard Using your computer keyboard Importing data Chapter Entering Data in Your WorkPad c3 Companion Using the Applications Launcher Switching between applicationsSelecting applications Categorizing applications Changing the Applications Launcher display Choosing preferences Installing and removing applications Installing add-on applications Chapter Installing games Removing applications Removing Palm Desktop for IBM WorkPad Security Assigning a passwordSecurity, you can do the following Changing or deleting a password Locking your companion Recovering from a forgotten password Using Your Basic Applications Date Book Overview of basic applicationsDate Book, you can do the following Address Book Address Book, you can do the following To Do List To Do List, you can do the following Memo Pad CalculatorMemo Pad, you can do the following Calculator, you can do the following Expense Expense, you can do the following Creating records Common tasksEditing records Entering text Edit menu Deleting records Other ways to delete recordsKeyboard Graffiti Help Purging records Exchanging and updating data HotSync operations Performing a HotSync operation for the first time Using Your Basic Applications Default categories Categorizing records Tap Edit Categories Tap New To rename a category Finding records Looking up Address Book records Using Find Using Phone Lookup Phone Lookup tips Looking up names to add to expense records Sorting lists of records Making records private Hiding private records Tap the Applications icon Tap Security Tap Hide Attaching notes Choosing fonts Application-specific tasks Scheduling an event Tap the time of an event To schedule an event for another day Tap a blank area on the screen to deselect the untimed event Setting an alarm for an event Rescheduling an event Scheduling repeating or continuous events Changing the Date Book view Tap the Week View button Spotting event conflicts Working in Month View Date Book menus, preferences, and display options Record menu Options menu Using Your Basic Applications Preferences Book Creating an Address Book entry Selecting types of phone numbers Next Field Changing Address Entry details Address Book menus Record menus Options menus Book Setting priority Checking off a To Do List item Changing To Do List item details Setting a due date To Do Show Options To Do List menus Show Due DatesShow Priorities Categories Reviewing memos Memo Pad menus Pad Recent Calculations About Calculator menusCalculator Tap the Applications icon Tap Expense Tap New Changing the date of an Expense item Entering receipt details Customizing the Currency pick list Defining a custom currency symbol Show Options Sort byDistance Show currency Transferring your data to Microsoft Excel Creating or printing an expense report Using expense report templates Using Your Basic Applications Expense menus Record menu Options menu Communicating Using Your Companion Setting up Mail on the desktop Mail, you can do the following Default SynchronizeFiles Desktop Opening the Mail application on your companion Synchronizing Mail with your E-Mail applicationViewing e-mail items Creating e-mail items Displaying full header information To create an e-mail item Chapter Looking up an address Adding details to e-mail items Setting a priority Sending a blind carbon copy Adding a signature to your e-mail item Editing unsent e-mail Storing e-mail to be sent laterRequesting confirmations Draft e-mail Filing e-mail Deleting e-mail Removing e-mail from the Deleted folder Message List options Purging deleted e-mailFolders Date column Sorting the Message ListSender Subject All HotSync optionsSend Only Filter Creating special filtersUnread Ignoring or receiving e-mail IgnoreMessages Containing Defining filter strings High-priority e-mail Truncating e-mail items Mail menus Message menus Beaming information Tips on beaming information Selecting HotSync setup options Advanced HotSync Operations When Palm Always availableAvailable only Desktop for IBM Serial Port Speed Customizing HotSync application settings Chapter Conducting a HotSync operation via modem Preparing your computer Preparing your companion Setup StringModem To prepare your companion for a modem HotSync operation Selecting the conduits for a modem HotSync operation Conducting a HotSync operation via a network Connecting to your company’s dial-in serverPerforming a HotSync operation via a modem To prepare your computer for a network HotSync operation Using File Link Creating a user profile To create a user profile To use a profile for the first-time HotSync operation Viewing preferences Preferences screens, you can do the following Buttons preferences Pen preferences Turn Off & Lock BacklightBeam Data Formats preferences Digitizer preferencesHotSync buttons preferences Country default Time, date, week start, and numbers formats Cradle settings Auto-off delayGeneral preferences System, alarm, and game sounds Beam Receive Modem preferences Selecting a service Network preferences and TCP/IP software Entering a user name Entering a password Adding telephone settings Entering a prefix Disabling Call Waiting Using a calling card Connecting to your service Creating additional service templates Adding detailed information to a service template Idle timeout Defining primary and secondary DNS IP address Creating a login script Wait ForSend Send CR Deleting a service template Network preferences menu commands TCP/IP troubleshootingService menu Options menu Displaying expanded Service Connection Progress messages Adding a DNS number Owner preferences ShortCuts preferences Creating a ShortCut Editing a ShortCut Deleting a ShortCut Setting Preferences for Your Companion Appendix a Caring for your companion Battery considerations Resetting your companion Performing a soft reset Performing a hard reset Appendix a Maintaining Your Companion Software installation problems ProblemSolution Appendix B Operating problems Problem Solution Tapping and writing problems Application problems HotSync problems Frequently Asked Questions Appendix B Frequently Asked Questions Beaming problems Recharging problems Password problems Hardware Warranty Summary Getting Help, Service, and InformationBefore You Call for Service Purchasing Additional Services Getting Customer Support and ServiceProduct Registration and Getting Help by Telephone Country Name United States Frequently Asked Questions Appendix C About mapping tables Customizing existing sample templates Determining the layout of the Expense Report Labels Sections Analyzing your custom Expense Report Programming the mapping table Table with four sections Creating a Custom Expense Report Page Using applications other than Microsoft Excel Expense file detailsTrips Trip Use of char Appendix DCarriage return and line feed Literal characters Warranty Other Product Information Product warranties IBM U.K. Statement of Warranty IBM Warranty For MachinesExtent of Warranty Part 1 General Terms Items Not Covered by Warranty Warranty Service Production Status Limitation of Liability IBM U.K. Statement Of Warranty Part 2 Country-unique Terms Asia Pacific EUROPE, Middle EAST, Africa Emea Page North America Part 1 General Terms Items Not Covered by Warranty Production Status Asia Pacific EUROPE, Middle EAST, Africa Emea Page South AFRICA, NAMIBIA, BOTSWANA, Lesotho and Swaziland Limi Year 2000 Readiness and Instructions Electronic Emissions Notices TrademarksFederal Communications Commission FCC Statement IBM WorkPad Canadian ICES-003 Statement Statement of Conformity UL/CSA Statement Page Index Index See also PIM Digitizer 14, 154 Index Index Index PIM See also Deleting Index Index