Intel SBX82 manual Before you call, Using the documentation

A Getting help and technical assistance

If you need help, technical assistance, or just want more information about Intel products, you will find a wide variety of sources available from Intel to assist you. This appendix contains information about where to go for additional information about Intel and Intel products, what to do if you experience a problem with your Blade server system.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

•Check all cables to make sure that they are connected.

•Check the power switches to make sure that the system is turned on.

•Use the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system. Information about diagnostic tools is in the Hardware Maintenance Manual and Troubleshooting Guide on the Resource CD that came with your Blade Server or Blade Chassis.

You can solve many problems without outside assistance by following the troubleshooting procedures in the publications that are provided with your system and software. The information that comes with your system also describes the diagnostic tests that you can perform. Most Intel systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes.

Using the documentation

Information about your Intel Server Compute Blade SBX82 is available in the documentation that comes with your system. That documentation may include printed books, online books, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. Use the Intel Business Link (IBL) or contact your Intel support representative to obtain the latest technical information and download device drivers and updates.

Getting help and information from the World Wide Web

IBL includes up-to-date information about the Intel Server Compute Blade SBX82. IBL is at http://www.intel.com/ibl. You may also find support at the Intel support site: http://support.intel.com/support/motherboards/server/blade.htm.

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