TroubleshootingChapter —4
38 PK80Series 80-Column User’sManual
Possible Printer Problems

The following table lists actual printing problems, possible causes, and ac-

tions you should take to correct a problem. Call 800-755-5505 or

425-356-1799 if you are advised to contact Customer Support.

Symptom Testor Cause Solution
Printer does notcommunicate with
themobilecomputer.
Incorrect protocol selection. Contact Customer Support.
Double-spacing on application re-
ports but single-spacing on self -test.
Checkline 11 on the self-test report,
if “CF+LF”then this is an incorrect
configuration.
ContactCustomer Support.
Printeremits1or2beepsorblinking
green lightis the onlyindicator.
Printermechanism does not have ad-
equate power for printing. The 12 V
may be under or over voltage fault.
(Note:Error lights do not flash if high
voltage.)
Checkpower supply if one is used. If
power supply, adjust supply voltag e
to 11–15 volts. Check the vehicle
charge cable (see thePK8X S eries
80-Column Printer Installation In-
structions for information).
Printeremits 2 sets of 3 beeps Printer out of paper. Press the Forward button to stop the
beeps.Reload paper — see page 15
forins tructions. If the “paper out”
conditionstill exists, the printer will
beep again.
Printerworksbuteitherorboth
LEDs do not work.
Discrete cable connectingus er panel
boardto pivot frame assembly is
loose.
Call Customer Support or send the
printer in forh ardware repair.
Printer does not work. (1) No voltage. (1)Adjust supply voltage to 11–15
volts.
(2)Voltage too high or too low. (2)Adjus t supply voltage to 11–15
volts.
(3) No data input. (3)Tighten computer connections.
Printer is emitting 4 sets of 2 beeps
and has stopped printing.
The printerhad detected a paper jam
during homing.
Power offthe printer, clear the jam
as advised below, then power on or
awaken the printer.
Nopaper feed (paper jam). When I
pullthe paper towardthe roller the
paper is resistant.
(1)Paper tray or dashboard mount
may be too full.
(1)Ensuretherearefewerthan200
3-ply sheets in the paper tray or das h-
boardmount.
(2) The paper perforation may be
torn.
(2) Remove the torn paper, load and
center a clean stack of paper, and ad-
justthepinfeedholders.Seepage20
fori nstructions.
(3) The paper may be wrinkled,
creased, moist, or perforations may
be missing.
(3)Replace the paper.