Juniper Networks M10, M5 manual Locate Component Serial Numbers

Locate Component Serial Numbers

2.Obtain a Return Materials Authorization (RMA) number from the Juniper Networks Technical Assistance Center (JTAC). You can send e-mail or telephone as specified in “How to Request Support” on page xix.

Provide the following information in your e-mail message or during the telephone call:

•Part number and serial number of component

•Your name, organization name, telephone number, and fax number

•The shipping address for the replacement component, including contact name and phone number

•Description of the failure

The support representative validates your request and issues an RMA number for return of the component.

3.Pack the router or component for shipment, performing the procedure described in “Pack the Router for Shipment” on page 168 or “Pack Components for Shipment” on page 169.

Locate Component Serial Numbers

Your request for an RMA must include the component part and serial numbers. Issue the CLI show chassis hardware command to list the numbers for all components installed in the chassis:

user@host> show chassis hardware

Hardware inventory:
Item		Version	Part number	Serial number	Description
Chassis				61322	M10
Midplane		REV 03	710-001950	HK3744
Power	Supply A	Rev 03	740-002498	LL31699	DC
Display		REV 04	710-001995	HK9437
Routing Engine		REV 01	740-007603	P11075100172	RE-3.0
FEB		REV 07	710-003310	HH9725	E-FEB
FPC 0
PIC	1	REV 04	750-003163	HJ6423	1x	G/E, 1000 BASE-SX
PIC	2	REV 02	750-003163	HF8954	1x	G/E, 1000 BASE-SX
PIC	3	REV 04	750-003163	HJ6426	1x	G/E, 1000 BASE-SX
FPC 1
PIC	3	REV 01	750-008425	BE2069	Adaptive Services

Most components also have a small rectangular serial number ID label (see Figure 48) attached to the component body.

164M5 and M10 Internet Routers Hardware Guide