xPrintServer User Guide 42
A: Technical Support This chapter provides directions and contact information for getting live technical support for your
xPrintServer device. The xPrintServer user interface provides an easy way for you to directl y
send helpful diagnostic information to Lantronix. Calling Technic al Suppor t af ter they have
received this information will help them better and more quickly assist you.
Diagnostic Support
Follow the directions below to send diagnostic support inform ation about your xPrintServer device
to the Lantronix Technical Support before calling for assistance.
1. Login to the xPrintServer user interface (see Logging In).
2. Click the Admin tab to access the Admin page.
3. Click the Diagnostic link on the left side of the page.
4. Click Send Diagnostic Information. Wait a few moments while diagnostic information is sent
to Lantronix Technical support.
5. Click OK in the confirmation popup that appears. Diagnostic support inform ation is sent.
Contact Information
Technical Support U.S.
Phone: (800) 422-7044
Please check our online knowledge base or send a question to Technical Support at
http://www.lantronix.com/support.
Technical Support Europe, Middle East, Africa
Phone: (33) 13-930-4172
Email: eu_techsupp@lantronix.com or eu_support@lantronix.com
Firmware downloads, FAQs, and the most up-to-date documentation are availabl e at
http://www.lantronix.com/support
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix serial number/MAC address
Firmware version (on the first screen shown when you Telnet to the device an d type show)
Description of the problem
Status of the unit when the problem occurred (please try to include inform ation on user and
network activity at the time of the problem)