Lexmark 25A0591 Solving print quality problems, Paper jam message remains after jam is cleared

Troubleshooting 177

THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY

•Load paper from a fresh package.

•Store paper in its original wrapper until you use it.

Paper jam message remains after jam is cleared

1Clear jammed paper from the entire paper path.

2Press the up or down arrow button until Continue appears, and then press .

Page that jammed does not reprint after you clear the jam

Jam Recovery is set to Off. Set Jam Recovery to Auto or On: 1 Press .

2Press the up or down arrow button until Settings appears, and then press .

3Press the up or down arrow button until General Settings appears, and then press .

4Press the up or down arrow button until Print Recovery appears, and then press .

5Press the up or down arrow button until Jam Recovery appears, and then press .

6Press the up or down arrow button until On or Auto appears, and then press .

Solving print quality problems

The information in the following topics may help you solve print quality problems. If these suggestions do not correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement.

Isolating print quality problems

To help isolate print quality problems, print the print quality test pages:

1Make sure paper is loaded in Tray 1.

2Turn the printer off.

3From the printer control panel, press and hold and the right arrow button while turning the printer on.

4Release both buttons when the clock appears, and wait for Config Menu to appear.

5Press the up or down arrow button until Prt Quality Pgs appears, and then press . The print quality test pages print.

6Press the up or down arrow button until Exit Config Menu appears, and then press .

Resetting the Printer appears briefly, followed by a clock, and then Ready appears.