Clearing jams, Troubleshooting, Index

Contents	4
Viewing reports	146
Restoring the factory default settings	146
Copying printer settings to other printers	147
Clearing jams	148
Avoiding jams	148
Accessing jam areas	148
200–201 paper jams	149
202 paper jam	150
203 and 230 paper jams	153
24x paper jam	155
250 paper jam	156
Troubleshooting	157
Understanding printer messages	157
Solving basic problems	169
Solving printing problems	170
Solving option problems	173
Solving paper feed problems	176
Solving print quality problems	177
Solving color quality problems	190
Contacting Customer Support	193
Notices	194
Product information	194
Edition notice	194
Power consumption	198
Index	208

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Lexmark C736, 25A0591 manual Clearing jams, Troubleshooting, Index

Contents

Users Guide March Contents Administrative support 145 PrintingUnderstanding printer menus Maintaining the printer 130 Clearing jams TroubleshootingIndex Safety information Safety information Safety information Learning about the printer Thank you for choosing this printerFinding information about the printer Learning about the printer Selecting a location for the printer 152.4 mm 6.0 101.6 mm 4.0 609.6 mm 24.0 304.8 mm 12.0 Printer configurations Configured modelsBasic model Multipurpose feeder Learning about the printer Using the security lock feature Understanding the printer control panel A backspace Additional printer setup Installing internal optionsAdditional printer setup Available internal options Accessing the system board to install internal options Installing a memory card Dust cover Notch Ridge Installing a flash memory or firmware card Plastic pins Metal pins Installing an Internal Solutions Port Page Page Page Page Page Installing a printer hard disk Page Page Additional printer setup Reattach the system board cover Reattaching the system board cover Installing hardware options Installing optional trays Optional 550 ‑sheet specialty media drawer Attaching cables Printing a menu settings Verifying printer setupEthernet port Printing a network setup Setting up the printer softwareInstalling printer software Updating available options in the printer driver Mac OS X version 10.5 or laterClick Print & Fax Mac OS X version 10.4 and earlier Setting up wireless printing Installing the printer on a wireless network Windows Click Install Printer and Software Click Wireless Network Attach Installing the printer on a wireless network Macintosh Prepare to configure the printerAccess the AirPort options Enter the printer information Configure the printer for wireless access Mac OS X version Configure your computer to use the printer wirelesslyClick AppleTalk Choose the Default Browser tab Click More Printers Installing the printer on a wired networkFrom the Printer List, choose Add Double‑click Printer Setup Utility or Print Center Mac OS X version 10.5 or laterMac OS X version 10.4 and earlier Mac OS X version From the Printer List, click Add Click Properties Click Configure PortClick OK, and then click Close Setting up serial printing From the Go menu, choose Applications Double‑click Utilities Click Properties Using recycled paper and other office papers Minimizing your printers environmental impactSaving paper and toner Conserving supplies Using Eco‑Mode Saving energy Use Quiet Mode to reduce printer noise Adjusting Power SaverReducing printer noise Using the printer control panel Using the Embedded Web ServerClick Timeouts Recycling Recycling Lexmark productsRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling Setting the paper size and type Loading paper and specialty mediaLoading the paper tray Loading paper and specialty mediaPage Page Loading the multipurpose feeder Loading paper and specialty media Width guide Width guide release tabPage Click Settings Click Paper Menu Click Custom Name Linking and unlinking traysLinking trays Unlinking trays Loading paper and specialty media Click Submit Assigning a custom paper type name to a trayClick Custom Types Paper characteristics Paper and specialty media guidelinesPaper guidelines Paper and specialty media guidelines Selecting paper Unacceptable paperSelecting preprinted forms and letterhead Storing paper Supported paper sizes, types, and weightsPaper sizes supported by the printer Paper and specialty media guidelines Paper types and weights supported by the printer Paper and specialty media guidelines Printing Printing a documentPrinting a document Printing Tips on using letterhead Tips on using transparenciesTips on using envelopes Printing specialty documentsPage Printing confidential and other held jobs Tips on using card stockHolding jobs in the printer Printing confidential and other held jobs With a document open, click File Print Printing from a flash drive Printing information pages Printing photos from a PictBridge‑enabled digital cameraPrinting a font sample list Canceling a print job Canceling a print job from the printer control panelPrinting a directory list Printing the print quality test pages Canceling a print job from the computer Click Settings Click Print Settings Click Setup Menu Using Max Speed and Max YieldPrinting in black and white Supplies Paper Menu Reports Settings Understanding printer menusMenus list Understanding printer menus Supplies menu Supplies menu Default Source menu Default SourcePaper menu Paper Size/Type menu Tray x Type MP Feeder Size MP Feeder Type Manual Paper Size Configure MP menu Configure MPManual Paper Type Manual Env Size Substitute Size menu Paper Texture menu Vinyl Labels Texture Bond TextureEnvelope Texture Rough Envelope Texture Paper Weight menu Bond Weight Envelope WeightRough Envelope Weight Letterhead Weight Paper Loading menu Universal Setup menu Custom Types menu Reports menu Reports menu Network/Ports menu Active NIC menu PCL SmartSwitch PS SmartSwitchNPA Mode Standard Network or Network x menus Network Reports menu This menu is available from the Network/Ports menu Network Card menu TCP/IP menu Enable Dhcp Enable RarpEnable Bootp Enable Auto IP Network/Ports Network x Net x Setup Wireless Wireless menuIPv6 menu AppleTalk menu NetWare menu LexLink menu Standard USB menus USB Buffer Parallel x menu ENA AddressENA Netmask ENA Gateway Parallel Buffer Advanced StatusParallel Protocol Honor Init Serial x menu Parallel ModeUnderstanding printer menus 100 Serial Buffer Understanding printer menus 101Serial Protocol Use the following menu to configure the Smtp server Smtp Setup menuUnderstanding printer menus 102 Understanding printer menus 103 Security menu Miscellaneous menuConfidential Print menu Understanding printer menus 104 Wiping Mode Disk Wiping menuUnderstanding printer menus 105 Manual Wiping Security Audit Log menu Understanding printer menus 106 Set Date/Time menu Understanding printer menus 107 Settings menu General Settings menuUnderstanding printer menus 108 Display Language Quiet Mode Run Initial SetupAlarms Understanding printer menus 109 Print Recovery TimeoutsUnderstanding printer menus 110 Understanding printer menus 111 Factory DefaultsCustom Home Message Setup menu Understanding printer menus 112 Understanding printer menus 113 Job AccountingResource Save Print All Order Finishing menu Understanding printer menus 114 Quality menu Understanding printer menus 115 Understanding printer menus 116 Understanding printer menus 117 RGB ContrastRGB Saturation Color Balance Understanding printer menus 118 Color AdjustManual Color Utilities menu Understanding printer menus 119 PostScript menu XPS menuUnderstanding printer menus 120 PCL Emul menu Understanding printer menus 121 PCL Emulation Settings Symbol SetUnderstanding printer menus 122 Understanding printer menus 123 Tray Renumber Html menu Understanding printer menus 124Font Size Scale Image menu Understanding printer menus 125 Flash Drive menu PictBridge menuUnderstanding printer menus 126 Understanding printer menus 127 Color Help menu Understanding printer menus 128 Understanding printer menus 129 Cleaning the exterior of the printer Cleaning the printhead lensesMaintaining the printer Maintaining the printer 130Page Checking the status of supplies Storing suppliesMaintaining the printer 132 Close the front door Ordering supplies Checking the status of supplies from a network computerOrdering toner cartridges Ordering photoconductors Replacing supplies Ordering a waste toner boxReplacing a toner cartridge Maintaining the printer 134Page Page Page Replacing a photoconductor 123 Page Replacing the waste toner box Yes appears Press Press until Ready appearsPage Setting the printer up in a new location Moving the printerBefore moving the printer Moving the printer to another location Shipping the printer Maintaining the printer 144 Administrative support Finding advanced networking and administrator informationUsing the Embedded Web Server Checking the virtual display Setting up e‑mail alerts Restoring the factory default settingsAdministrative support 146 Click Settings Copying printer settings to other printers Administrative support 147Click Copy Printer Settings Click Printer Settings Accessing jam areas Clearing jamsAvoiding jams Clearing jams 148 Paper jams Clearing jams 149 Paper jam Paper jam behind the fuser unit Paper jam under the fuser unitClearing jams 151 Page 230 paper jams Clearing jams 153Page 24x paper jam Paper jammed in TrayPaper jammed in front of Tray Clearing jams 155 Paper jammed in one of the optional trays Clearing jams 156 Press Troubleshooting Understanding printer messagesChange src to custom type name Change src to custom string Close top access cover and front door Change src to type sizeClose front door Disk Corrupted Load src with custom string Load src with type sizeLoad src with size Load Manual Feeder with custom type name Load Manual Feeder with type size Load Manual Feeder with custom stringLoad Manual Feeder with size Restore Held Jobs? Some held jobs were not restoredRemove all color supplies Remove paper from standard output bin Unsupported mode, unplug and change mode Insufficient memory to support Resource Save featureUnsupported USB hub, please remove Unsupported USB device, please remove Insufficient memory, some held jobs will not be restored Insufficient memory to collate jobInsufficient memory, some held jobs were deleted Memory full Network x software error Standard network software errorParallel port x disabled Not enough free space in flash memory for resources Serial port x disabled Standard USB port disabledConfiguration change, held jobs were not restored Too many disks installed Too many trays attached Incompatible trayRemove defective hard disk Disk full Xx Fuser life warning Xx Replace fuserXx Fuser missing Yy Replace waste toner box Xx Replace transfer module Xx Transfer module missingXx color photoconductor low Xx color photoconductor nearly low Solving basic problems Solving basic printer problems88.2x Replace color cartridge Embedded Web Server does not open Error message about reading USB drive appears Solving printing problemsJobs do not print Confidential and other held jobs do not print Job takes longer than expected to printPartial JOB, no JOB, or Blank page Prints Make Sure the Printer has Sufficient Memory Incorrect characters print Job prints from the wrong tray or on the wrong paperTray linking does not work Large jobs do not collate Solving option problemsUnexpected page breaks occur Paper trays Solving 2,000-sheet drawer problems Internal Solutions PortMemory card Flash memory card Solving paper feed problems Internal print serverUSB/parallel interface card Paper frequently jams Solving print quality problems Isolating print quality problemsPaper jam message remains after jam is cleared That jammed does not reprint after you clear the jam Blank pages Characters have jagged or uneven edgesPacking Material MAY be on the Toner Cartridge Toner MAY be LOW Troubleshooting 179 Adjusting the color alignmentColor misregistration Fine horizontal lines appear on color pages Clipped imagesGhost images Troubleshooting 181 Check the Toner Darkness SettingGray background Incorrect margins Light colored line, white line, or incorrectly colored line Paper curl Print is too dark Print irregularitiesRecalibrate the Printer Check the DARKNESS, BRIGHTNESS, and Contrast Settings Troubleshooting 184Print is too light Repeating defects Troubleshooting 185Color Saver MAY be SET to on Photoconductor MAY be Defective or Installed Incorrectly Skewed printSolid color pages Streaked horizontal lines Streaked vertical lines Toner fog or background shading appears on Toner rubs off Troubleshooting 189 Toner specksTransparency print quality is poor Check the Transparencies Solving color quality problems FAQ about color printingWhat is RGB color? Uneven print density Printed page appears tinted. Can I adjust the color? Troubleshooting 191What is manual color correction? What are detailed Color Samples and how do I access them? Troubleshooting 192Manual Color menu Click Configuration Click Color Samples Contacting Customer Support Product information Edition notice194 March Trademarks 195 Noise emission levels Modular component notice196 Temperature information Static sensitivity noticeLaser notice 197 Power consumption Product power consumptionPower Saver Laser advisory label Regulatory notices for wireless products Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformity Exposure to radio frequency radiation Industry Canada CanadaIndustry Canada Canada 200 201 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Lexmark International, Inc., Lexington, KY Statement of Limited Warranty202 Limited warranty Limited warranty serviceExtent of limited warranty 203 Additional rights Limitation of liability204 205 206 Adobe Systems Incorporated Notice 207 Numerics IndexIndex 208 Page TCP/IP Page

Clearing jams

148

Troubleshooting

157

Index