Lucent Technologies 585-310-575 manual ELA Administration, Basic Concepts

ELA Administration

■Forward messages to support staff automatically.

If you often forward incoming messages, you can create an enhanced-list mailbox that automatically forwards messages to your staff. Your staff can review the messages and then respond to them as they normally would.

ELA Administration

Only the system administrator (sa) login can administer enhanced lists.

Basic Concepts

To understand ELA, you first need to understand some concepts and terminology, such as trusted servers and domains.

A trusted server is a computer or a software application in a domain outside of INTUITY AUDIX that uses its own login and password to launch an IMAPI session and access AUDIX mailboxes. The ELA software, acting as a trusted server, can access and manipulate an AUDIX message just as the AUDIX application does.

For the purposes of ELA, a domain is a logical boundary defined by the application. INTUITY AUDIX voice/fax mail messaging is one domain, and ELA is another domain. The two domains are linked together to allow messages to be distributed between domains.

For a complete discussion and definition of trusted server and domain, see your INTUITY Messaging Solutions Release 4 Administration book.

Planning with Professional Services

ELA is a separately purchasable feature that incurs a Right-to-Use (RTU) fee. ELA requires some solid planning to ensure your system makes effective use of the feature. You can contract with Professional Services to work with you to plan and administer ELA, or you can do the planning and administration yourself using ELA worksheets that your account representative provides. In either case, the result of that planning is completed ELA worksheets that you will use as you proceed to implement ELA.

ELA also requires some AUDIX Administration, as well as administration of the ELA server itself.

Issue 1 July 1997 3