Troubleshooting ELA

Troubleshooting ELA

Table 5-3 lists questions users ask the system administrator and suggested remedies to commonly encountered system problems.

Table 5-3. User Questions or System Functionality Symptoms

Question/Symptom	Possible Cause	Answer/Suggested Remedy

During an upgrade failure,		Use the li cos command from AUDIX
installer/administrator		Administration to determine the ELA
cannot differentiate		Class(es) of Service. Use the li su
between AUDIX mailboxes		command and note the extension(s) of all
and ELA mailboxes.		mailboxes with the applicable COS.

“I try to reply to a message	Message was sent to	■ Administer the enhanced list to allow
I got, but I get a system	an enhanced list that	Reply to Sender, if appropriate.
message that I can’t.”	did not permit “Reply	■ Educate your users about ELA
	to Sender.”	functionality.

	Community IDs for the	Administer Community IDs for user or
	user or recipient	recipient, if appropriate.
	incorrectly
	administered

	Recipient is not on a	Upgrade system to Lucent INTUITY R4.2_4
	Lucent INTUITY system	or higher.
	or is on a pre-R4
	system.

“I am getting multiple	Recipient is on more	■ ELA does not check nested lists to see
copies of the same	than one list.	if the same name appears in more than
message.”		one place. Print out a copy of your
		enhanced lists and remove duplicates,
		if possible.
		■ Educate your users about ELA
		functionality.

You inadvertently delete		ELA raises a warning alarm. Any messages
the shadow mailbox.		waiting in the delivery “queue” is lost.
		Re-enter the shadow extension on the Set
		Up Enhanced-List System Data window
		and then press (F3) SAVE .

		Continued on next page

Issue 1 July 1997 55