Troubleshooting ELA
Table
Question/Symptom | Possible Cause | Answer/Suggested Remedy |
“Everyone else seemed to | User mailbox full | Check the List Measurements Subscriber |
have received their |
| Day screen for the affected user. Look at |
| the available mailbox space. Advise the | |
I got mine much later.” |
| user to delete unneeded messages and |
|
| greetings, if appropriate or consider putting |
|
| the user in a COS with a larger mailbox. |
|
|
|
| Enhanced list was | Remember that ELA ‘throttles’ traffic during |
| very large. | periods of heavy user traffic. Inform user |
|
| that it message delivery to a large recipient |
|
| population does take time. |
|
|
|
| Networking problems | Perform networking troubleshooting. See |
| between originator | Lucent INTUITY Messaging Solutions Digital |
| system and recipient | Networking, |
| system. | information. |
|
|
|
You inadvertently delete an |
| There are 2 ways to restore an Enhanced |
Enhanced List. |
| List: |
|
| ■ |
|
| ■ Restore the data from the previous |
|
| night’s tape backup. |
!
WARNING:
There is no way to selectively restore only enhanced lists from the backup tape. Your system will lose all incremental administration data from the point of backup. Use this method only if you are sure the business can tolerate the loss of recent administration.
Continued on next page
Issue 1 July 1997 57
