
Alarms
2.Verify that the shadow mailbox belongs to a community that cannot receive messages.
NOTE:
The sending restrictions must be identical on all machines in the INTUITY AUDIX network. Check the sending restrictions on all machines.
See Lucent INTUITY Messaging Solutions Release 4 Administration,
Event ID: ELA-shadow07
Description: Shadow mailbox space gridlock caused no ELA service for longer than number hours.
Repair Procedure:
See the procedure for SHADOW Resource Type, "Alarm Code: 6" on page
Event ID: ELA-delivts05
Description: Number minutes with session resources unavailable for delivery trusted server.
The trusted server that delivers ELA messages cannot access AUDIX. The message shows the amount of elapsed time (in 30 minute increments) since ELA has stopped providing service.
When the time elapsed exceeds the value in the Minutes of Inactivity Before Alarm: field on the
Repair Procedure:
1.Open the System Parameters IMAPI-Options screen.
2.Is the value in the Simultaneous Sessions Available for Trusted Server Access: field at least 2?
■If yes, go to step 3.
■If no, change the value.
3.Determine if the AUDIX server is so overloaded that it has no resources available for ELA. Some questions to ask are:
■How many trusted servers are on the network?
■What are their activity cycles?
68Issue 1 July 1997