Lucent Technologies 585-310-575 manual Event ID ELA-shadow07, Event ID ELA-delivts05

Alarms

2.Verify that the shadow mailbox belongs to a community that cannot receive messages.

NOTE:

The sending restrictions must be identical on all machines in the INTUITY AUDIX network. Check the sending restrictions on all machines.

See Lucent INTUITY Messaging Solutions Release 4 Administration, 585-310-564 for more detailed procedures.

Event ID: ELA-shadow07

Description: Shadow mailbox space gridlock caused no ELA service for longer than number hours.

Repair Procedure:

See the procedure for SHADOW Resource Type, "Alarm Code: 6" on page 6-64.

Event ID: ELA-delivts05

Description: Number minutes with session resources unavailable for delivery trusted server.

The trusted server that delivers ELA messages cannot access AUDIX. The message shows the amount of elapsed time (in 30 minute increments) since ELA has stopped providing service.

When the time elapsed exceeds the value in the Minutes of Inactivity Before Alarm: field on the Trusted-Server Profile screen, AUDIX generates a minor alarm (event ID: SERVER0900, resource type SERVER, alarm code 900.)

Repair Procedure:

1.Open the System Parameters IMAPI-Options screen.

2.Is the value in the Simultaneous Sessions Available for Trusted Server Access: field at least 2?

■If yes, go to step 3.

■If no, change the value.

3.Determine if the AUDIX server is so overloaded that it has no resources available for ELA. Some questions to ask are:

■How many trusted servers are on the network?

■What are their activity cycles?

68Issue 1 July 1997