Troubleshooting
Basic procedures
This section explains basic procedures that are referred to by some troubleshooting items in this guide.
Restarting in safe mode
What follows is information on how to restart your computer in safe mode (or VGA mode).
If your primary display is usable:
Windows 98/Me/2000/XP or NT 4.0 –
1Restart your computer:
"Windows 98/Me/2000/XP – Click Start # Shut Down # Restart # OK.
"Windows NT 4.0 – Click Start # Shut Down # Restart your computer # Yes.
2Windows 98/Me/2000/XP – Before Windows starts, press [F8] for the Windows startup menu to appear. (If [F8] doesn’t work, instead try pressing and holding [Ctrl] before Windows starts.)
3Select “safe mode” or “VGA mode”, then press [Enter].
If your primary display is unusable:
Windows 98/Me –
1Press [Ctrl]+[Alt]+[Del] twice to restart your computer.
2Before Windows starts, press [F8] for the Windows startup menu to appear. (If [F8] doesn’t work, instead try pressing and holding [Ctrl] before Windows starts.)
3Select “safe mode”, then press [Enter].
Windows 2000/XP –
1Press [Ctrl]+[Alt]+[Del] # [Tab] # [Tab] # [Enter] # [$] (down arrow) # [Enter] to restart your computer.
2Before Windows starts, press [F8] for the Windows startup menu to appear.
3Select “safe mode”, then press [Enter].
Windows NT 4.0 –
1Press [Ctrl]+[Alt]+[Del] # [Tab] # [Tab] # [Enter] # [$] (down arrow) # [Enter] to restart your computer.
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