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Multi-Tech Systems BA-Series 8.4 Replacement Parts, 8.5 Technical Support, 8.6 Internet Sites

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Chapter 8 - Warranty, Service, and Technical Support

8.4 Replacement Parts

SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected

Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the

following addresses:

Mail: SupplyNet, Inc.

614 Corporate Way

Valley Cottage, NY 10989

Phone: 800 826-0279

Fax: 914 267-2420

Email:

info@thesupplynet.com

Internet:

http://www.thesupplynet.com

8.5 Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the

most out of your Multi-Tech product. If you have any questions about the operation of this unit,

please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have

modem information available. You can also contact Technical Support by e-mail at the following

addresses:

Country Email Telephone

France:

support@multitech.fr

+(33) 1-64 61 09 81

India:

support@multitechindia.com

+91 (124) 6340778

U.K.:

support@multitech.co.uk

+(44) 118 959 7774

U.S.A., Canada

tsupport@multitech.com

800 972-2439

Rest of world:

tsupport@multitech.com

+763 717-5863

Please note the status of the modem before contacting Technical Support. Status information can

include the state of the LED indicators, screen messages, diagnostic test results, problems with a

specific application, etc.

8.6 Internet Sites

Multi-Tech is a commercial provider on the Internet. Multi-Tech has a Web site at

http://www.multitech.com

and an ftp site at

ftp://ftp.multitech.com

Contents

Main User Guide Contents Index.................................................................................106 Page 1.1 Introduction 1.2 How To Use This Manual Chapter 1 - Introduction and Description Chapter 2 - Installation and Connection Chapter 3 - Software Configuration and Modem Basics 1.3 Modem Features 1.3.1 2834 Series Features Enhanced V.34 Enhanced 1.4 Fax Features 1.5 Technical Specifications terbo 1.6 Power 1.7 Modem LED Indicators 1.8 Controls on PC Board Page 2.1 What is in Your Modem Package? 2.2 Installation 2.2.1 Safety Warnings 2.2.2 Installation Procedure * indicates Factory Default setting 2.3 Installing Data Communications Software Page 3.1 Introduction 3.2 Configuring Your Software LINE DATA BUSY, 3.4.1 Changing Default Parameters 3.4.2 Other Parameters minimum not RING, NO CARRIER, BUSY, 3.5.2 Terminal Emulation terminal emulation 3.5.3 File Transfer Protocols Page 4.1 Introduction 4.1.1 AT Command Editing 4.1.2 Functional Modes 4.2 Summary of AT Commands Page Page 4.3 Result Codes 4.4 Dialing Commands 4.4.1 Dialing Action Commands Dial Command D Continuous Redial (not used in BAI) A: or : Dialing a Stored Number N DTR Dialing $D 4.4.2 Dial Modifier Commands Pulse or Tone Dial P T Set Pulse Dial Ratios &P Automatic Pauses in Dialing , Long Space Disconnect Y Wait for New Dial-Tone W Return to Command Mode After Dial Command Execution ; ATDT 1028806127853500 $ Quiet Answer @ 4.4.3 Phone Number Memory Commands Storing Phone Numbers D...N Number Linking NN 4.4.4 Configuration and Default Storage Commands Store Configuration & S-Register Parameters in Non-Volatile Memory &W Loading Factory Defaults &F Modem Reset Z Unix UUCP Spoofing $SP Async/Sync Mode Switching &M Synchronous Transmit Clock Select &X 4.4.5 Command Response (Result Code) Commands Echo Command Mode Characters E Result Codes Enable/Disable and No Response Answer Q Result Codes ("Multi-Tech" or "Standard AT") &Q Result Codes (Verbose/Terse) V 4.4.6 Phone Line Conditioning Commands Guard Tones (Not Used in BAI Models) &G Bell/V.21 Tone B Phone Line Monitoring Speaker M Enable or Disable Recognition of Remote Digital Loop Signal &T Enable/Disable Trelis Coded Modulation #T Fallback Modes When On-Line #F 4.4.7 RS-232C Interface Control Commands Carrier Detect Control &C Data Terminal Ready Control &D CTS Control &R Data Set Ready Control &S CTS/RTS Interaction Control &RF DSR/CD Interaction Control &SF 4.4.8 Error Correction Commands Normal Mode &E0 Auto-Reliable Mode &E1 Reliable Mode &E2 V.42 Mode Select #L Auto-Reliable Buffering $A Enable/Disable Auto Reliable Fallback Character $F Retransmit Count $R V.42 Error Correction/300bps $E 4.4.9 Flow Control Commands Hardware Flow Control &E4 &E3 Respond, No Pass-Through Respond, Pass-Through Xoff Send Xon/Xoff Characters #X Hewlett-Packard ENQ/ACK Pacing &E9 AT&BS1 AT&BS0 speed 4.4.10 Compression, Error Correction, Flow Control, Pass- Through and Pacing Commands 4.4.11 Speed Conversion Commands baud rate AT$MBn transmission $MB Serial Port Baud Rate $SB $BA AT$SBn ATZ 4.4.12 Immediate Action Commands Help Screens $H Inquiry for Product Code I Windows 95 Autodetect Inquiry I9 Listing Current Operating Parameters L5 L7 Off Hook H Escape Sequences- Entering Command Mode While Still On-Line +++AT<CR> BREAK AT<CR> Escape Sequence Options - Entering Command Mode While On-Line %E Force Answer Mode A 4.4.13 Line Probe Commands Page 5.1 Introduction = + read ATS8? Page S9 Carrier Detect Response Time S10 Carrier Loss Disconnect Delay Time %%% % S11 Tone Dialing: Tone Spacing and Duration Page S26 Failed Password Attempts 003 #DB1 ATS26? S29 Local Inactivity Timer 5.2 Reading and Assigning S-Register Values 5.2.1 Examples of Assigning Values 5.2.2 Examples of Reading Values 5.3 AT Command and S-Register Summary Page 6.1 Introduction 6.2 Callback Feature Description 6.3 Remote Configuration Description 6.3.1 Initial Setup Procedures for Callback and Remote Configuration. Page Page AT#Ixxxxxxxxxx<CR> AT#Syyyyyyyyyy<CR> Password> DB> 6.3.2 Remote Configuration Procedures 1. - DATA Mode 2. - COMMAND Mode 6.4 Remote Configuration and Callback Security AT Commands Callback Security Enable/Disable #DB Change LOGIN Password #I Change SETUP Password #S "SMODEMSETUP" 6.5 Remote Configuration/Callback Security S-Registers Remote Configuration Character (S13) Callback Time Delay (S15) Callback Attempts (S16) Failed Password Attempts (S26) Local Inactivity Timer (S29) #DB1 Page 7.1 Introduction 7.2 DIP-Switch Option Settings &E4 &E5 &E4 Page Page Page Page 7.3 Speaker Volume Control 7.4 Recording Option Configurations DIP-Switches "Multi-Tech" "AT" DIP Switches #13-14 $MBn DIP Switches #15-16 Page 8.1 Introduction BBS 8.2 Multi-Tech Systems, Inc. Warranty & Repairs Policies Warranty Repair Procedures for U.S. and Canadian Customers 8.3 Online Warranty Registration http:// www.multitech.com/register/ 8.4 Replacement Parts 8.5 Technical Support 8.6 Internet Sites Page Appendix A -- Upgrading Your Modems Firmware firmware Upgrade Overview Step 1: Identify the Modem Firmware Step 2: Identify the Current Firmware Version Step 3: Download the Upgrade File Step 4: Extract the Upgrade Files Step 5: Clear Your Stored Parameters Step 6: Upgrade the Modems Firmware ERROR: No valid devices detected Programming Complete Step 7: Restore Your Parameters Appendix B - Troubleshooting None of the LEDs Light When the Modem Is On The Modem Does Not Respond to Commands Page The Modem Dials But Cannot Make a Connection 9 NO ANSWER 9 The Modem Disconnects While On-line The Modem Cannot Connect When Answering File Transfer Is Slower Than It Should Be I Am Losing Data I Am Getting Garbage Characters on the Monitor My Fax and Communications Software Wont Run at the Same Time Apendix C - AT Command Summary D N #F %E $EB Page Page Page Page Callback Security/Remote Configuration Command Summary Password Command Summary V.25bis Commands Appendix D - V.25bis Operation Delayed and Forbidden Numbers V.25bis Operation ATX1 $VD1 V.25bis Set-Up and Initialization V.25bis Mode AT Commands V.25bis Responses (Result Codes) V.25bis AT Commands Enable/Disable V.25bis Mode ($V) Command Change Serial Baud Rate (CSP) Command Dial Phone Number Provided (CRN) Command Listing Delayed Phone Numbers (RLD) Command Listing Forbidden Phone Number (RLF) Command Disregard or Connect to Incoming Calls (DIC or CIC) Command DTR Dialing ($D) Command AT$D t PAUt PAU CFINT 102 MultiModemBA User Guide Figure E-2. Two Wire Leased Line Connection Appendix E - MultiModemBA Cables These cables connect your modem to your terminal or computers serial port. 25-PIN DTE Connector 25-PIN DCE Device Figure E-1. RS232 Cable (IBM PC) Appendix F - Regulatory Information FCC Part 15 FCC Part 68 Telecom Canadian Limitations Notice International Modem Restrictions EMC, Safety, and R&TTE Directive Compliance Index A B C D F G H I L Q R S T U