Download the Upgrade File | Multi-Tech Systems BA-Series manual

MultiModemBA User Guide

5.If the firmware version number is greater than the firmware version number found in “Step 1: Identify

the Modem Firmware,” your modem has an older firmware version. Continue with “Step 3: Download the Upgrade File.”

Warning: The first digit of the new firmware must match the first digit of the old firmware, or the modem may not work properly. E.g., if your current firmware version is 4.16, replace it only with 4.xx firmware, not 6.xx firmware.

Step 3: Download the Upgrade File

1.If you are not already at the MultiModem’s Firmware page of the Multi-Tech Web site, follow the procedure in “Step 2: Identify the Current Firmware.”

2.Download the upgrade file for your modem by clicking its name, and save the file in a temporary folder on your hard disk.

3.In the same section of the Web page, click the Flash Wizard utility for your operating system to download it, and save it in the same folder.

Step 4: Extract the Upgrade Files

1.Install the Flash Wizard utility by double-clicking the file name in Windows Explorer.

2.Extract the upgrade files by double-clicking the file name. The extracted files include a .HEX file, which contains the upgrade data, and a Readme file.

3.Copy the upgrade .HEX file into the Flash Wizard folder, which, in a default installation, is at C:\Program Files\MultiTech Systems\Flash Wizard\.

Step 5: Clear Your Stored Parameters

Before you flash your modem, you should record the parameters that are currently stored in it, so you can reprogram it after flashing. After you have recorded them, send the AT&W1Z command to the modem to clear the stored parameters.

1.Run your favorite terminal program. If you are using Windows 95 or above, you can use Windows HyperTerminal.

2.In the program’s terminal window, type AT&V and press ENTER to list your modem’s current parameters.

3.Record your parameters by saving the screens and sending them to your printer.

4.Type AT&W1Z and press ENTER to clear your stored parameters and reset your modem to factory default.

5.Close the terminal program.

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Multi-Tech Systems BA-Series manual Download the Upgrade File

Contents

User Guide User Guide Record of Revisions Contents Index 106 Introduction and Description How To Use This Manual Introduction Modem Features Callback and Remote ConfigurationDIP-Switches Warranty, Service & Technical Support 1 2834 Series Features Fax Features Technical Specifications Power Modem LED Indicators MT2834 LED Display Controls on PC Board Installation and Connection What is in Your Modem Package? Installation Safety Warnings Installation ProcedureInstallation and Connection Step Procedure Installing Data Communications Software MultiModemBA/BAI Connections Software Configuration and Modem Basics Configuring Your Software Configuring Software for Your ModemPC Initialization Strings AT &F X4 S0=0 M Changing Default Parameters Configuring Software for Your ComputerConfiguring Software for the Remote System Other Parameters Terminal Emulation File Transfer Protocols Command Mode AT Command Editing Functional Modes Summary of AT Commands Command Mode Store Modem Configure Data Standard AT Result Codes Result CodesMulti-Tech Result Codes Dialing Commands Dialing Action Commands Dial Command DContinuous Redial not used in BAI a or Dialing a Stored Number N Dial Modifier Commands DTR Dialing $DVoice/Data Dialing $VD Pulse or Tone Dial P T Return to Command Mode After Dial Command Execution Reverse the Mode of Operation RSet Pulse Dial Ratios &P Automatic Pauses in Dialing Phone Number Memory Commands Flash On HookCalling Card Detect Tones $ Quiet Answer @ Listing Numbers Stored in Memory L Configuration and Default Storage CommandsNumber Linking NN Loading Factory Defaults &F Modem Reset ZAsync/Sync Mode Switching &M Unix Uucp Spoofing $SP Command Response Result Code Commands Echo Command Mode Characters EResult Codes Enable/Disable and No Response Answer Q Result Codes Multi-Tech or Standard AT &Q Guard Tones Not Used in BAI Models &G Phone Line Conditioning CommandsResult Codes Basic and Extended and Call Progress Selection Enable/Disable Trelis Coded Modulation #T Fallback Modes When On-Line #FBell/V.21 Tone Phone Line Monitoring Speaker M 7 RS-232C Interface Control Commands Enable/Disable Lowspeed Fast Connect $FCCleardown at Disconnect &CD Auto Speed Detect #A Data Terminal Ready Control &D CTS Control &RData Set Ready Control &S CTS/RTS Interaction Control &RF Error Correction Commands Enable/Disable Auto Reliable Fallback Character $F Auto-Reliable Buffering $A Retransmit Count $R Flow Control CommandsError Correction/300bps $E Xon/Xoff Pass-Through &E7 Hardware Flow Control &E4Xon/Xoff Flow Control &E5 Normal Mode Modem Flow Control On &E11 Send Xon/Xoff Characters #XHewlett-Packard ENQ/ACK Pacing &E9 Terminal/Computer Initiated Pacing &E13 Normal/Auto-Reliable/Reliable Mode Commands Xon/Xoff Pass-Through CommandsEnq/Ack Pacing Commands Parity Selection #P Modem Baud Rate $MB Speed Conversion CommandsSpeed Conversion $BA Serial Port Baud Rate $SB Immediate Action Commands Force Answer Mode a Off Hook H Line Probe Commands Exiting Command Mode, Going Back On-Line OEnable/Disable Reading of Line Probe Information Commands Format of Line Probe Graph or Table Commands Registers Number of Rings Until Modem Answers Rings Which Have OccurredEscape Code Character Return Character Time for Carrier Abort Timer Line Feed CharacterBackspace Character Wait Time for Dial Tone S10 Carrier Loss Disconnect Delay Time S13 Remote Configuration Escape CharacterCarrier Detect Response Time S11 Tone Dialing Tone Spacing and Duration S15 Callback Time Delay S16 Callback AttemptsS17 Changing Break Time S24 PBX/CBX Disconnect Drop Time for DSR/CTS/CD S26 Failed Password Attempts S29 Local Inactivity TimerS30 Inactivity Timer S32 Time Elapse for Escape Sequence Reading and Assigning S-Register Values S36 Time Between DTR Inactive and Modem Off-HookS37 Time Between DTR Active and Modem On-Hook S48 Program V.34bis Connect Speeds 2834 Series only Examples of Reading Values AT Command and S-Register SummaryExamples of Assigning Values Callback Security and Remote Configuration Callback Feature Description Remote Configuration Description To set parity of the password/message prompt To change your Remote Configuration feature statusTo turn your modems Callback Security feature on and off AT#DB2CR or AT#DB1CR Remote Configuration Procedures Callback Security and Remote ConfigurationCallback Operational Sequence Procedures Remote Configuration Operation Procedures StepProcedure Remote Configuration and Callback Security AT Commands Callback Security Enable/DisableChange Login Password AT#I=yyyyyyyyyyCR Remote Configuration/Callback Security S-Registers Local Inactivity Timer S29 DIP-Switch Settings DIP-Switch Option Settings PC Board Switch #4 AS/400 Mode Synchronous Mode/Leased Line/Dial-UP DIP-Switch Settings MultiModemBA User Guide = Down Down Speaker Volume Control Switch #16 Reserved for Future Use Recording Option Configurations Switch Function Position Effect DIP Switches #13-14 DIP Switches #15-16 Warranty, Service and Tech Support Multi-Tech Systems, Inc. Warranty & Repairs Policies Warranty, Service, and Technical Support Online Warranty Registration Repair Procedures for International Distributors Replacement Parts Technical SupportInternet Sites Country Telephone Appendixes Upgrade Overview Appendix a Upgrading Your Modem’s Firmware Download the Upgrade File Upgrade the Modem’s Firmware Modem Does Not Respond to Commands Appendix B TroubleshootingNone of the LEDs Light When the Modem Is On Appendix B Troubleshooting Modem Dials But Cannot Make a Connection Modem Cannot Connect When Answering Modem Disconnects While On-lineFile Transfer Is Slower Than It Should Be Am Losing Data Am Getting Garbage Characters on the Monitor Command Values Description Apendix C AT Command SummaryAppendix C AT Command Summary MultiModemBA User Guide Command Values Description SN d $Fn RF n $SBn Break Atcr Callback Security/Remote Configuration Command Summary #Syyyyyyyyyy Password Command SummaryCommand Description #Ixxxxxxxxxx 25bis Commands 25bis Operation Delayed and Forbidden NumbersAppendix D V.25bis Operation 25bis Mode AT Commands 25bis DIP-Switches25bis Set-Up and Initialization Appendix D V.25bis Operation 25bis AT Commands Enable/Disable V.25bis Mode $V CommandChange Serial Baud Rate CSP Command 25bis Responses Result Codes Dial Phone Number Provided CRN Command Listing Delayed Phone Numbers RLD CommandListing Forbidden Phone Number RLF Command Disregard or Connect to Incoming Calls DIC or CIC Command DTR Dialing $D Command ITU V.25bis Country Specific InformationItaly Switzerland Appendix E MultiModemBA Cables Austria FranceBelgium Singapore Appendix E MultiModemBA Cables Figure E-1. RS232 Cable IBM PC Appendix F Regulatory Information FCC Part FCC Part 68 TelecomAppendix F Regulatory Information Industry Canada Canadian Limitations Notice 104 105 EMC, Safety, and R&TTE Directive ComplianceInternational Modem Restrictions Index 106 Index 107 PBX/CBX Disconnect Drop Time for DSR/CTS/CD53 108 109