Upgrading from version 2.5 GA to 2.5 Feature Pack 1
Introduction
These instructions outline the procedure required to successfully upgrade from version 2.5 GA of Nortel Networks Call Center Reporting to version 2.5 Feature Pack 1 (known as FP1).
•These instructions cover both the Nortel Networks Call Center Reporting Master Client (commonly known as the ‘Master’) and Nortel Networks Call Center Reporting Multiple Client (commonly known as the ‘Client’).
•These instructions apply to Nortel Networks Call Center Reporting whether used in conjunction with the CallPilot 100/150 platform or the Business Communications Manager platform.
When it is uninstalled Nortel Networks Call Center Reporting purposely leaves some files behind. These files contain the statistical data which has been gathered by the system as it has been used, and the configuration data files, which contain the settings and preferences that have been supplied by the user and which are used to determine the behaviour of the application.
These files are left on the hard disk to make it easy to uninstall and
Upgrade Process
In broad terms the upgrade process is:
1.Close down Nortel Networks Call Center Reporting MIS and the RDBServer.
2.Uninstall the Nortel Networks Call Center Reporting version 2.5 GA.
3.Install Nortel Networks Call Center Reporting version 2.5 FP1.
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Make sure that the Nortel Networks Call Center Reporting application (and, on the Master PC, the RDBServer) have been closed down before you start the upgrade process.
Issue 07 | Nortel Networks Call Center Reporting Set Up and Operation Guide |
