Nortel Networks P0919439 manual Select Level and click Log-Out & Exit…

28Using Nortel Networks Call Center Reporting

activities to only one Skillset enter a Skillset level (also called Supervisor level) User ID and Password. The Supervisor User Ids are 901 for Skillset One, 902 for Skillset Two and so on, up to 950 for Skillset Fifty.

Note: The User IDs are pre-set at 900, 901, 902 … 950. and cannot be altered. The Passwords also default to 900, 901, 902 … 950, but the Passwords may be changed in the configuration.

With the default User IDs and Passwords, you would enter User ID 900, Password 900 to gain access to the system as the System Manager; you would enter User ID 901, Password 901 to gain access as the Supervisor of Skillset One and you would enter User ID 914, Password 914 to gain access as the Supervisor of Skillset Fourteen.

4.If you wish to make changes to the Configuration, click the Access to Configuration box. This will enable you to change the Configuration settings for the Call Center Reporting software. If you are Logging In as the System Manager (900) you will be able to change all of the Configuration settings. If you are Logging In at Skillset Level (901 … 950), you will only be able to change some settings directly related to that particular Skillset.

Nortel Networks Call Center Reporting Log-In dialog box

5. Click OK.

Note: With the Access to Configuration option enabled Nortel Networks Call Center Reporting monitors the PC for user activity on the keyboard or the mouse. As a security precaution, after a period of 15 minutes with no activity the user is automatically logged out.

Exiting Nortel Networks Call Center Reporting Master Client (Log Out)

To Log Out and leave the user interface screen open:

1.Select Level and then click Log-Out. To Log Out and close the user interface:

1.Select Level and click Log-Out & Exit….

Nortel Networks Call Center Reporting Set Up and Operation Guide Issue 07