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The selected Call Center Reporting data should now be visible in your spreadsheet.

Note: Although Microsoft Query is included with Microsoft Office, it is not installed as a standard part of Microsoft Excel. If you are prompted that Microsoft Query is not installed, do you wish to install it now? you must obtain the Microsoft Office CDs and install Microsoft Query, as guided by the on-screen prompts.

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Nortel Networks Call Center Reporting Set Up and Operation Guide

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Nortel Networks P0919439 manual Management Reports