Nortel Networks P0919439

Management Reports

Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide

The selected Call Center Reporting data should now be visible in your spreadsheet.

Note: Although Microsoft Query is included with Microsoft Office, it is not installed as a

standard part of Microsoft Excel. If you are prompted that Microsoft Query is not

installed, do you wish to install it now? you must obtain the Microsoft Office CDs and

install Microsoft Query, as guided by the on-screen prompts.

Contents

Main Page Table of contents Page Page Page How to use this guide ! Introduction How this guide is organized Other documents System Over view ! Introduction System software ! PC requirements Operating System Compatibility Page Installing Nortel Networks Call Center Reporting ! Introduction Installation prerequisites Installing Nortel Networks Call Center Reporting Master Client software Page Page Page Page Page Page ! Page ! Troubleshooting Nortel Networks Call Center Reporting Installation Troubleshooting Nortel Networks Call Center Reporting Page Page Folders created on the Call Center Reporting Multiple Client PCs Page Using Nortel Networks Call Center Reporting Starting Nortel Networks Call Center Reporting Page Call Center Reporting Main Window Page Page Page Configuring Nortel Networks Call Center Reporting Configure window tabs Page Page Page ! Wallboards Introduction Wallboard installation Wallboard configuration Page ! Wallboard Parameters Page Wallboard Messages, Alarms and Schedules Page ! Page Page Page Statistical Settings Introduction Statistical Set Up Page Real Time Information ! Introduction Real Time screens Page Page Page Page General Notes on the Real Time Displays Management Reports Introduction General Notes on the Report Statistics ! Accessing Current Reports Accessing Historical Reports Page Report Manager window Viewing Reports Report Types Page Page Incoming Call Report Numerical View (System level) The line information includes: Page Page Page Page Page Page Page Page Printing reports Abandoned Caller ID Report Page Configuration Report Print Schedule Page Page ! Introduction Location of the Statistical Database Files Statistical Database File Naming Conventions Looking at the Statistical Data with Microsoft Excel Page Page Upgrading from version 2.5 GA to 2.5 Feature Pack 1 Introduction Upgrade Process ! Page Glossary of Terms Page Page Page Index A B C D I K L M N T U V W