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P0919439 manual Wallboard Parameter window
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P0919439
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Install
Skillset Real Time Chart
Configuration tab displayed
Statistical Set Up
Wallboard Alarms
Statistical Settings
How to
Service Status
Upgrade Process
Password
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Wallboards
The Wallboard Parameter window
Nortel Networks Call Center Reporting Set Up and Operation Guide
Issue 07
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Contents
Return
Page
Table of contents
Configuring Nortel Networks Call Center Reporting
Statistical Settings
Wallboards
Real Time Information
Glossary of Terms Index
Upgrading from version 2.5 GA to 2.5 Feature Pack
Statistical Data into Microsoft Excel
Page
How this guide is organized
How to use this guide
Introduction
Other documents
System Overview
System software
PC requirements
Operational at all times
Operating System Compatibility
Operating System Version
Page
Installing Nortel Networks Call Center Reporting
Installation prerequisites
TCP/IP Protocol
Configuration tab displayed
Connection icon
Choose Destination Location window appears
Want to be able to give others access to my files
Master Client PC File Sharing
Installing Nortel Networks Call Center Reporting
Installing Nortel Networks Call Center Reporting
Choose Destination Location window appears
Applying Security to the Call Center Reporting Shared Folder
Connecting to a Protected Shared Folder from a Client PC
Installing Nortel Networks Call Center Reporting
Troubleshooting Nortel Networks Call Center Reporting
Click Control Panel
Click System Select the Environment Tab
Click the Environment Variables button
Agent or Line State Colour
Installing Nortel Networks Call Center Reporting
Page
Entering Nortel Networks Call Center Reporting Log
Using Nortel Networks Call Center Reporting
Starting Nortel Networks Call Center Reporting
Select Level and click Log-Out & Exit…
Level
Call Center Reporting Main Window
Closing the RDB Server on the Master Client PC
View
System System Manager level only
Management-Info
Window
Help
Page
Configuring Nortel Networks Call Center Reporting
Skillsets
Configure window tabs
Company
Lines
Agents
Wallboard
Password
Stat Time Bin
Wallboards
Wallboards
Wallboard installation
Wallboard configuration
Wallboard Settings
Select Properties
Wallboard Parameters
Abbreviation Description
Wallboard Parameter window
Wallboard Messages, Alarms and Schedules
Wallboard Messages
Creating a Wallboard Message
Wallboard Alarms
Wallboard Schedules
Editing a Wallboard Schedule
Page
Select Statistical Set Up
Statistical Settings
Statistical Set Up
Real Time tab
Traffic Analysis tab
Peak tab
Average tab
System level
Real Time Information
Real Time screens
Real Time information
System Graphical Real Time Lines
Skillset level
System Numerical Real Time Agents
Skillset Real Time Chart
Service Status
General Notes on the Real Time Displays
Management Reports
General Notes on the Report Statistics
Select Current Reports
Accessing Current Reports
Accessing Historical Reports
Management Reports
Report
Report Manager window
File
Viewing Reports
Report Types
Answered Call
Answered Call Report Numerical View System level
Abandoned Call Report
Incoming Call Report
Title Description
Agent information includes
Agent Activity Report
Average Time Report
System Capacity Report
Management Reports
ALL Lines Busy
Call Profile Report
Agent Profile Report
Summary Report
Printing reports
Abandoned Caller ID Report
Click on Abandoned Caller ID Report…
Abandoned Caller ID Report Information displayed includes
Configuration Report
Click Configuration Report
Print Schedule
Management Reports
Management Reports
Location of the Statistical Database Files
Statistical Database File Naming Conventions
Looking at the Statistical Data with Microsoft Excel
Management Reports
Page
Upgrading from version 2.5 GA to 2.5 Feature Pack
Upgrade Process
Management Reports
Glossary of Terms
Time data from
TCP/IP
Alarm Threshold
Index
Index
Index
