12Installing Nortel Networks Call Center Reporting
Installing Nortel Networks Call Center Reporting Master Client software
Nortel Networks Call Center Reporting Master Client software automatically creates a folder called \Program Files\Nortel Networks\Call Center Reporting on the installation drive of the Master Client PC. This folder contains the application files used by Nortel Networks Call Center Reporting Master Client. It also contains the Call Center Reporting configuration database.
Another folder is created on the hard disk drive of the Master Client PC, inside the folder mentioned above. The second folder is called \Program Files\Nortel Networks\Call Center Reporting\Stats, and contains the stored statistical data. This folder is not created on the Multiple Client PCs.
Do not rename, move or delete these folders (although you may need to change the Network Share Name of the \Program Files\Nortel Networks\Call Center Reporting folder: see page 16).
Note: Before Nortel Networks Call Center Reporting will operate correctly, you must enable the Call Center Reporting Software Keycode. For Software Keycode information, refer to the Software Keycode Installation Guide.
TCP/IP Protocol
The Call Center platform and Nortel Networks Call Center Reporting use the industry standard TCP/IP protocol for communication between the Call Center and the Nortel Networks Call Center Reporting Master Client PC, and also for communication between the Master Client PC and the Multiple Client PC(s). This means the Windows Network component is required for all Nortel Networks Call Center Reporting Client PCs, both for the Master Client and for the Multiple Clients.
The Nortel Networks Call Center Reporting installation process does not install the Windows Network component. For instructions on installing the Windows Networking component, refer to your network or Windows documentation.
Checking whether The Windows Networking Component Is Installed
To check that the Windows Network component is set up properly on a PC in order for it to operate as a Nortel Networks Call Center Reporting Master or Multiple Client PC, the following steps must be performed:
Note: If your company has a network administrator, check with your administrator before changing any network configuration parameters.
1.Start the Windows system on the PC that will have the Nortel Networks Call Center Reporting Client application installed.
Nortel Networks Call Center Reporting Set Up and Operation Guide | Issue 07 |
