Nortel Networks P0919439 manual Configuring Nortel Networks Call Center Reporting, Wallboards

2Table of Contents

Help	31
Configuring Nortel Networks Call Center Reporting	33
Introduction	33
Configure window tabs	34
Company	34
Skillsets	34
Lines	35
Agents	36
Stat Time Bin	37
Wallboard	37
Password	37
Wallboards	39
Introduction	39
Wallboard installation	39
Wallboard configuration	39
Wallboard Settings	40
Wallboard Parameters	41
Wallboard Messages, Alarms and Schedules	43
Wallboard Messages	43
Wallboard Alarms	45
Wallboard Schedules	46
Statistical Settings	49
Introduction	49
Statistical Set Up	49
Real Time tab	50
Traffic Analysis tab	50
Peak tab	50
Average tab	50
Real Time Information	51
Introduction	51
Real Time screens	51
System level	51
Skillset level	54
General Notes on the Real Time Displays	56
Management Reports	57
Introduction	57
General Notes on the Report Statistics	57
Accessing Current Reports	58
Accessing Historical Reports	58
Report Manager window	60
File	60
View	60
Report	60
Window	61

Nortel Networks Call Center Reporting Set Up and Operation Guide Issue 07