Real Time information 55
Skillset level - Real Time Screen
The information displayed in the Skillset Real Time - Chart window includes:
Skillset Real Time - Chart
Number of lines on incoming calls
Number of lines on outgoing calls
Number of lines with calls waiting
Number of lines with calls waiting > alarm
Number of lines available for calls
Number of agents on incoming calls
Number of agents on outgoing calls
Number of agents in the not ready state
Number of agents available to take calls
The information displayed in the Skillset Real Time - Agents window includes:
Skillset Real Time - Agents
Names of all agents on incoming calls and the duration (minutes and seconds)
Names of all agents on outgoing calls and the duration (minutes and seconds)
Names of all agents who are in the not ready state with the duration (minutes and seconds)
Names of all agents who are available to take calls
Issue 07 | Nortel Networks Call Center Reporting Set Up and Operation Guide |
