90Glossary of Terms
| The Waiting State is shown as Blue in the Real Time Screens, or as |
| Red if the queued call has been waiting in excess of the Call Waiting |
| Alarm Threshold. |
Wallboard | A device which is used to display information to the Call Center |
| Agents (also called Reader Boards). Nortel Networks Call Center |
| Reporting drives TCP/IP enabled hardware WallBoards and |
| SoftBoards from the ipView range of wallboards. |
Nortel Networks Call Center Reporting Set Up and Operation Guide | Issue 07 |
