6System Overview
Statistical Settings — explains how to tailor the analysis of the management information to suit your requirements.
Real Time Information — describes how to access and view the Real Time management information provided by Nortel Networks Call Center Reporting.
Management Reports — describes how to access and view the Current and Historic management information collected by Nortel Networks Call Center Reporting.
Index — provides an alphabetical list of information topics contained in this guide and the page number of where the information is located.
Other documents
For more information about Business Communications Manager Call Center, refer to the following documents:
•Call Center Set Up and Operation Guide
•Multimedia Call Center Set Up and Operation Guide
•Software Keycode Installation Guide
For more information about CallPilot 100/150 Call Center, refer to the following documents:
•CallPilot 150 Telephone Administration Guide
•Software Keycode Installation Guide
Nortel Networks Call Center Reporting Set Up and Operation Guide | Issue 07 |
