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4.Enter the new password in the New Password field. The Password must be a 3 digit number between 100 and 999.
5.You must
6.Click OK.
Lines
Select this tab to upload or view the details of your Call Center lines.
Note: Nortel Networks Call Center Reporting only gathers data from the Call Center system. The configuration does not affect the operation of the Call Center system. Line details changed at this point are for reporting purposes only.
Uploading the Line information from the Call Center platform
1.Click the Lines tab.
2.Click the Upload button.
3.The Config Update dialog appears, and the Line configuration information is transferred from the Call Center platform to the Nortel Networks Call Center Reporting application, and added to the configuration database of the Master Client PC. The name of the line currently being added to the configuration database is displayed as a means of tracking the upload progress (the Config Update dialog is shown on page 36).
4.The transfer of information to the Nortel Networks Call Center Reporting is practically instantaneous. The progress indicator is actually showing the information being written into the configuration database. During this period the Nortel Networks Call Center Reporting application is operating as normal; it is still tracking Agent and Line activity and recording these activities into the statistical database, and doing so using the newly transferred information.
5.When the upload is completed, the word Finished appears in the Config Update dialog, and the OK button becomes available
6.Click OK.
Note: Target Lines which are programmed into the Call Center do not need to be transferred to Nortel Networks Call Center Reporting. If you perform an Upload action when you have some Target Lines programmed into the Call Center, you will see that only the
Issue 07 | Nortel Networks Call Center Reporting Set Up and Operation Guide |
