80Management Reports
7.Click the Abandoned Caller ID tab and select a time Interval for printing the Abandoned Caller ID report. Note that the Abandoned Caller ID report is only available at Skillset level (901 .. 950)
8.Click OK to save the Print Schedule.
Note that Monthly Schedules will print on the 1st of the month. So if you set a monthly schedule in the middle of April, they will print for the first time on the 1st of May.
Also, note that the Day of the Week field indicates which day’s stats you wish to have printed, but the actual printout will occur on the following day. For example, if you select Monday, the printout will occur on Tuesday. This is to ensure that the selected day has completely elapsed and that the printed reports show the correct and complete totals for the selected day(s).
Nortel Networks Call Center Reporting Set Up and Operation Guide | Issue 07 |
