Using Nortel Networks Call Center Reporting 29
2.You will be prompted for the System Manager User ID and Password. If you do not enter these correctly the Master Client software will not close down.
Note: The RDB Server will remain operational even though the user interface is now closed.
Closing the RDB Server (on the Master Client PC)
1.Double click the RDB Server icon on the Windows taskbar. This will open the Report Database Server window.
2.Click Exit.
3.You will be prompted for the System Manager User ID and Password. If you do not enter these correctly the RDB Server will not close down.
Note: It is recommended that the RDB Server is always operational so that statistical data from the Call Center is continuously collected.
Call Center Reporting Main Window
The Main window opens after Log In. The features of Nortel Networks Call Center Reporting are accessed from this window.
The menu options which are available depend on the whether you Logged In to the System Manager level (900) or to a Skillset level (901 … 950). Also, whether the System Manager selected the Access to Configuration option will affect the options which are available.
The level you have Logged In to is displayed in the title bar of the Main window. This reads System Manager if you have signed in as the System Manager. If you have Logged In at Skillset level, the name of the Skillset is shown. (If the Skillset has not been given a name in the Configuration settings, then the word Skill and the Skillset number will be shown, for example, Skill08).
If you have Logged In as System Manager, and then used the
By looking at the title bar of the Main Window you will always be able to tell to which level you have Logged In to or signed through to.
The following menu options are available to select:
Level
Issue 07 | Nortel Networks Call Center Reporting Set Up and Operation Guide |
