Table of Contents 3
Help | 61 |
Viewing Reports | 61 |
Report Types | 62 |
Answered Call | 62 |
Abandoned Call Report | 64 |
Incoming Call Report | 64 |
Agent Activity Report | 66 |
Average Time Report | 67 |
System Capacity Report | 68 |
Call Profile Report | 71 |
Agent Profile Report | 72 |
Summary Report | 73 |
Printing reports | 74 |
Abandoned Caller ID Report | 75 |
Configuration Report | 77 |
Print Schedule | 78 |
How to Select and Import Nortel Networks Call Center Reporting | |
Statistical Data into Microsoft Excel | 81 |
Introduction | 81 |
Location of the Statistical Database Files | 81 |
Statistical Database File Naming Conventions | 81 |
Looking at the Statistical Data with Microsoft Excel | 82 |
Upgrading from version 2.5 GA to 2.5 Feature Pack 1 | 85 |
Introduction | 85 |
Upgrade Process | 85 |
1.0 Close Down Nortel Networks Call Center Reporting version 2.5 GA | 86 |
2.0 Uninstall the Nortel Networks Call Center Reporting version 2.5 GA | 86 |
3.0 Install Nortel Networks Call Center Reporting version 2.5 FP1 | 86 |
Glossary of Terms | 87 |
Index | 91 |
Issue 07 | Nortel Networks Call Center Reporting Set Up and Operation Guide |
