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P0919439 manual
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95 pages, 1.18 Mb
Nortel Networks Call Center Reporting
Set Up and Operation Guide
www.nortelnetworks.com
©
2001 Nortel Networks
P0919439 Issue 07 (24)
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Contents
Main
Page
Table of contents
Page
Page
Page
How to use this guide
!
Introduction
How this guide is organized
Other documents
System Over view
!
Introduction
System software
!
PC requirements
Operating System Compatibility
Page
Installing Nortel Networks Call Center Reporting
!
Introduction
Installation prerequisites
Installing Nortel Networks Call Center Reporting Master Client software
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Page
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Page
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Page
!
Page
!
Troubleshooting Nortel Networks Call Center Reporting Installation
Troubleshooting Nortel Networks Call Center Reporting
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Page
Folders created on the Call Center Reporting Multiple Client PCs
Page
Using Nortel Networks Call Center Reporting
Starting Nortel Networks Call Center Reporting
Page
Call Center Reporting Main Window
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Page
Page
Configuring Nortel Networks Call Center Reporting
Configure window tabs
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Page
Page
!
Wallboards
Introduction
Wallboard installation
Wallboard configuration
Page
!
Wallboard Parameters
Page
Wallboard Messages, Alarms and Schedules
Page
!
Page
Page
Page
Statistical Settings
Introduction
Statistical Set Up
Page
Real Time Information
!
Introduction
Real Time screens
Page
Page
Page
Page
General Notes on the Real Time Displays
Management Reports
Introduction
General Notes on the Report Statistics
!
Accessing Current Reports
Accessing Historical Reports
Page
Report Manager window
Viewing Reports
Report Types
Page
Page
Incoming Call Report Numerical View (System level) The line information includes:
Page
Page
Page
Page
Page
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Page
Printing reports
Abandoned Caller ID Report
Page
Configuration Report
Print Schedule
Page
Page
!
Introduction
Location of the Statistical Database Files
Statistical Database File Naming Conventions
Looking at the Statistical Data with Microsoft Excel
Page
Page
Upgrading from version 2.5 GA to 2.5 Feature Pack 1
Introduction
Upgrade Process
!
Page
Glossary of Terms
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Page
Index
A
B
C
D
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