Wallboards 41
However, if the PC has been turned off for a period in excess of the IP Address lease time for your network and the IP Address has been allocated to another PC, then it will receive a new IP Address.
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If the IP Address of a physical Wallboard or an ipView SoftBoard software wallboard changes, the MIS Config must be updated to reflect the new IP Address of the Wallboard device.
Wallboard Title
A Wallboard Title is a line of fixed text on the top line of the Wallboard. It is typically used to indicate the Skillset (or System) to which a Wallboard has been assigned. A Title can be up to 16 characters long.
Wallboard Buzzer
The Wallboard Buzzer option ensures that whenever a Message, Alarm, Schedule or Summary is sent to the Wallboard, a buzzer will sound and prompt the agents to view the information being displayed.
Wallboard Summary
The Wallboard Summary option will automatically display information on the performance of your call center. Information is displayed on the hour, for the previous hour and for the day so far.
The Parameters displayed during a summary are:
Abbreviation | Description |
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IH | Total number of Incoming calls for the Hour |
ID | Total number of Incoming calls for the Day |
OH | Total number of Outgoing Calls for the Hour |
OD | Total number of Outgoing Calls for the Day |
AH | Total number of Abandoned Calls for the Hour |
AD | Total number of Abandoned Calls for the Day |
SH | Grade of Service for the Hour |
SD | Grade of Service for the Day |
Wallboard Parameters
To select which parameters to display on a Wallboard, click the Parameter tab.
Issue 07 | Nortel Networks Call Center Reporting Set Up and Operation Guide |
