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Nortel Networks P0919439 manual

Models: P0919439

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Install Skillset Real Time Chart Wallboard Alarms Password Configuration tab displayed Accessing Current Reports Statistical Set Up Statistical Settings How to Service Status

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Nortel Networks P0919439 manual

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Contents

Return Page Table of contents Wallboards Configuring Nortel Networks Call Center ReportingStatistical Settings Real Time Information Glossary of Terms Index Upgrading from version 2.5 GA to 2.5 Feature PackStatistical Data into Microsoft Excel Page How this guide is organized How to use this guideIntroduction Other documents System Overview System software PC requirements Operational at all times Operating System Compatibility Operating System VersionPage Installing Nortel Networks Call Center Reporting Installation prerequisites TCP/IP Protocol Configuration tab displayed Connection icon Choose Destination Location window appears Want to be able to give others access to my files Master Client PC File Sharing Installing Nortel Networks Call Center Reporting Installing Nortel Networks Call Center Reporting Choose Destination Location window appears Applying Security to the Call Center Reporting Shared Folder Connecting to a Protected Shared Folder from a Client PC Installing Nortel Networks Call Center Reporting Troubleshooting Nortel Networks Call Center Reporting Click Control Panel Click System Select the Environment Tab Click the Environment Variables button Agent or Line State Colour Installing Nortel Networks Call Center Reporting Page Entering Nortel Networks Call Center Reporting Log Using Nortel Networks Call Center ReportingStarting Nortel Networks Call Center Reporting Select Level and click Log-Out & Exit… Level Call Center Reporting Main WindowClosing the RDB Server on the Master Client PC Management-Info ViewSystem System Manager level only Window Help Page Configuring Nortel Networks Call Center Reporting Skillsets Configure window tabsCompany Lines Agents Wallboard PasswordStat Time Bin Wallboards Wallboards Wallboard installationWallboard configuration Wallboard Settings Select Properties Wallboard Parameters Abbreviation Description Wallboard Parameter window Wallboard Messages, Alarms and Schedules Wallboard Messages Creating a Wallboard Message Wallboard Alarms Wallboard Schedules Editing a Wallboard Schedule Page Select Statistical Set Up Statistical SettingsStatistical Set Up Peak tab Real Time tabTraffic Analysis tab Average tab System level Real Time InformationReal Time screens Real Time information System Graphical Real Time Lines Skillset level System Numerical Real Time Agents Skillset Real Time Chart Service Status General Notes on the Real Time Displays Management Reports General Notes on the Report Statistics Select Current Reports Accessing Current ReportsAccessing Historical Reports Management Reports Report Report Manager windowFile Viewing Reports Report Types Answered Call Answered Call Report Numerical View System level Abandoned Call Report Incoming Call Report Title Description Agent information includes Agent Activity Report Average Time Report System Capacity Report Management Reports ALL Lines Busy Call Profile Report Agent Profile Report Summary Report Printing reports Abandoned Caller ID Report Click on Abandoned Caller ID Report… Abandoned Caller ID Report Information displayed includes Configuration Report Click Configuration Report Print Schedule Management Reports Management Reports Location of the Statistical Database Files Statistical Database File Naming Conventions Looking at the Statistical Data with Microsoft Excel Management Reports Page Upgrading from version 2.5 GA to 2.5 Feature Pack Upgrade Process Management Reports Glossary of Terms Time data from TCP/IP Alarm Threshold Index Index Index

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