70Management Reports
System Capacity Report – Numerical View (System Level) The line information includes:
| Title | Description |
|
|
|
| ALL LINES BUSY - | Number of instances when all lines were in use on calls. |
| NUMBER |
|
| ALL LINES BUSY - | Total time that all lines were in use. |
| TOTAL TIME |
|
The agent information includes: |
| |
Title | Description |
|
|
NO AGENTS AVAILABLE | Number of instances when there were no agents available |
- NUMBER | to receive calls. |
NO AGENTS AVAILAB - | Total time when there were no agents available to receive |
TOTAL TIME | calls. |
Nortel Networks Call Center Reporting Set Up and Operation Guide | Issue 07 |
