Management Reports
Nortel Networks Call Center Reporting Set Up and Operation Guide Issue 07
70
System Capacity Report – Numerical View (System Level)
The line information includes:
Title Description
ALL LINES BUSY -
NUMBER
Number of instances when all lines were in u se on calls.
ALL LINES BUSY -
TOTAL TIME
Total time that all lines were in use.
The agent information includes:
Title Description
NO AGENTS AVAILABLE
-NUMBER
Number of instances when there were no age nts available
to receive calls.
NO AGENTS AVAILAB -
TOTAL TIME
Total time when there were no agents available to receive
calls.