Installing Nortel Networks Call Center Reporting | 3 |
Introduction
This chapter describes installation prerequisites, how to install the Nortel Networks Call Center Reporting Master and Multiple Client software, troubleshooting tips and the folders created on the Nortel Networks Call Center Reporting Master and Multiple Client PCs.
Installation prerequisites
Before you install Nortel Networks Call Center Reporting Master Client software, you must:
1.Be familiar with the Call Center and the Windows TM operating system used by your PC.
2.Ensure that the Call Center is installed and configured.
3.Ensure that the Call Center platform is connected to, and is operational on, the Network to which the Nortel Networks Call Center Reporting Master Client PC is connected.
4.The Master Client Address has been set in the Call Center Platform, and the Call Center Reporting Software Authorization Code has been entered. (The Master Client Address is found in CallPilot Manager under Call Center, General Properties.)
The Master Client Address is the address where the real time data stream for Call Center Reporting purposes is delivered. You must enter either the host name or the IP address of the computer that is running the Call Center Reporting Master Client.
The Master Client Address appears only if you use Call Center Professional on a Business Communications Manager 2.5 system, or if you have purchased and enabled the Call Center Reporting Software Authorization Code. Contact your service representative if you are interested in the Call Center Reporting Software Authorization Code.
Now you are ready to install the Nortel Networks Call Center Reporting Master Client software from the Call Center platform.
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For Windows 2000 and Windows NT PCs, you must have Administrator’s rights for the installation to be successful. If you do not have Administrator’s rights for the PC on which you wish to install Nortel Networks Call Center Reporting, contact your network or PC Administrator, and request that they install the software for you.
Issue 07 | Nortel Networks Call Center Reporting Set Up and Operation Guide |
