Nortel Networks P0919439 manual Statistical Settings, Select Statistical Set Up

Statistical Settings 7

Introduction

The presentation of information in the Real Time screens, and the analysis of data collected by Nortel Networks Call Center Reporting for the management reports, can be tailored at both System Manager and Skillset Supervisor levels to suit your requirements.

Statistical Set Up

1.From the main menu, click Management-Info.

2.Select Statistical Set Up.

The Statistical Set Up window (Skillset level)

Note: The Call Waiting Alarm threshold setting and the Service Target threshold settings in the Real Time tab are only applicable at Skillset level. They do not appear at the System level.

3.Enter the setting required in each of the tabs and click OK. The options available in Statistical Set Up are explained in detail overleaf:

Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide