Installing Nortel Networks Call Center Reporting 15
In order for Multiple Client PCs to have access to the Master Client PC, the network must be set up correctly and the Multiple Client PCs must be able to see and access the Call Center Reporting and Stats folders on the Master Client PC. There are certain settings on the Master Client PC that need to be correctly set. See the Section titled Master Client PC File Sharing below.
Master Client PC File Sharing
To set up the Master Client PC to allow file sharing:
1.Click on the Start button and then click Settings. Select Control Panel and then Network and highlight Client for Microsoft Networks.
2.Click on the button marked File and Print Sharing.
3.Click the option for File Sharing:
“I want to be able to give others access to my files.”
4.Click on the OK button, the computer will prompt you to restart your PC.
5.After the restart open the drive onto which you installed the Nortel Networks Call Center Reporting software (by default this is the C: Drive), using Windows Explorer.
6.Right click on the folder marked Program Files\Nortel Networks\Call Center Reporting. One of the drop down options is Sharing.
Click on this to show the following dialog:
Issue 07 | Nortel Networks Call Center Reporting Set Up and Operation Guide |
