Nortel Networks P0919439 manual Click Control Panel, Click System Select the Environment Tab

Installing Nortel Networks Call Center Reporting 23

Networks Call Center Reporting, and re-start Nortel Networks Call Center Reporting once the Call Center platform has been re-started.

If you had selected the Access to Configuration option before the Master Client PC was re-set, you might see the following dialog box when you try to Log In again with the Access to Configuration option selected.

Nortel Networks Call Center Reporting Access to Configuration Denied dialog box

Check that no other users have Logged In with the Access to Configuration option selected.

If there are no other users Logged In with the Access to Configuration option selected the restriction placed on the Access to Configuration option will time-out after 15 minutes. Wait for 15 minutes and then re-try.

Run Time Error 3043 When using Windows 2000 or Windows NT

If you see the following error message when you try to start Nortel Networks Call Center Reporting:

Run Time Error 3043 Dialog Box

Check that the TMP environment variable is set to point to a valid temporary folder (usually called TEMP), and that the disk on which the folder resides is not full.

In Windows NT the environment variables can be accessed as follows:

1.Click Start

2.Point To Settings

3.Click Control Panel

4.Click System

5.Select the Environment Tab

Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide