Wallboards 45
Sending Wallboard Messages
A Message can be sent manually to a Wallboard at any time.
1.From the Message tab, click and highlight the Message you want to send.
2.Click Send.
Note: If the Message is sent from the System level, then after clicking Send, a dialog box will open with the option to send the Message to either the System Wallboard only, or to All Wallboards. Click the option required.
3.Click OK to sent the Message.
Wallboard Alarms
A Wallboard Alarm can be set up so that when a specific Parameter reaches a critical threshold either a Message is sent to the Wallboard or, if no Message is required, the alarmed Parameter on the Wallboard will flash. Wallboard Alarms can be used to alert your staff of a critical condition such as too many calls in the Skillset call queue or too many Agents in the not ready state. An audible Buzzer accompanies Wallboard Alarms if this option is configured in the Wallboard Settings tab.
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If the alarm condition is still true following an alarm from Norstar Call Center Reporting being sent to the wallboards, a new alarm is sent. If you have configured the alarm to send a scrolling message then you will not be able to see the actual parameter values on the wallboard as these are cleared before the message is scrolled. Repeated alarm messages will obscure the parameter values for the duration of their scrolling. If this is happening on your site and you do not wish it happen then you can configure static alarms. These are ‘blinking’ alarms without messages. Remember: if the alarm sends a wallboard message, once the configured alarm threshold has been met, the wallboard will not display stats until the alarm condition is no longer met and the alarm message disappears.
Creating a Wallboard Alarm
1.From the main menu, click
2.From the drop down menu select Wallboard. The Wallboard window will open.
3.Click the Alarm tab. This will show any Alarms that have been previously created.
4.Click New.
5.From the drop down menu option titled Parameter, select the Parameter that you want to use as the alarm trigger.
Issue 07 | Nortel Networks Call Center Reporting Set Up and Operation Guide |
