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Nortel Networks
P0919439
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Install
Skillset Real Time Chart
Wallboard Alarms
Password
Configuration tab displayed
Accessing Current Reports
Statistical Set Up
Statistical Settings
How to
Service Status
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Contents
Return
Page
Table of contents
Wallboards
Configuring Nortel Networks Call Center Reporting
Statistical Settings
Real Time Information
Statistical Data into Microsoft Excel
Upgrading from version 2.5 GA to 2.5 Feature Pack
Glossary of Terms Index
Page
Introduction
How to use this guide
How this guide is organized
Other documents
System Overview
System software
PC requirements
Operational at all times
Operating System Compatibility
Operating System Version
Page
Installing Nortel Networks Call Center Reporting
Installation prerequisites
TCP/IP Protocol
Configuration tab displayed
Connection icon
Choose Destination Location window appears
Want to be able to give others access to my files
Master Client PC File Sharing
Installing Nortel Networks Call Center Reporting
Installing Nortel Networks Call Center Reporting
Choose Destination Location window appears
Applying Security to the Call Center Reporting Shared Folder
Connecting to a Protected Shared Folder from a Client PC
Installing Nortel Networks Call Center Reporting
Troubleshooting Nortel Networks Call Center Reporting
Click Control Panel
Click System Select the Environment Tab
Click the Environment Variables button
Agent or Line State Colour
Installing Nortel Networks Call Center Reporting
Page
Starting Nortel Networks Call Center Reporting
Using Nortel Networks Call Center Reporting
Entering Nortel Networks Call Center Reporting Log
Select Level and click Log-Out & Exit…
Closing the RDB Server on the Master Client PC
Call Center Reporting Main Window
Level
Management-Info
View
System System Manager level only
Window
Help
Page
Configuring Nortel Networks Call Center Reporting
Company
Configure window tabs
Skillsets
Lines
Agents
Stat Time Bin
Password
Wallboard
Wallboards
Wallboard configuration
Wallboard installation
Wallboards
Wallboard Settings
Select Properties
Wallboard Parameters
Abbreviation Description
Wallboard Parameter window
Wallboard Messages, Alarms and Schedules
Wallboard Messages
Creating a Wallboard Message
Wallboard Alarms
Wallboard Schedules
Editing a Wallboard Schedule
Page
Statistical Set Up
Statistical Settings
Select Statistical Set Up
Peak tab
Real Time tab
Traffic Analysis tab
Average tab
Real Time screens
Real Time Information
System level
Real Time information
System Graphical Real Time Lines
Skillset level
System Numerical Real Time Agents
Skillset Real Time Chart
Service Status
General Notes on the Real Time Displays
Management Reports
General Notes on the Report Statistics
Accessing Historical Reports
Accessing Current Reports
Select Current Reports
Management Reports
File
Report Manager window
Report
Viewing Reports
Report Types
Answered Call
Answered Call Report Numerical View System level
Abandoned Call Report
Incoming Call Report
Title Description
Agent information includes
Agent Activity Report
Average Time Report
System Capacity Report
Management Reports
ALL Lines Busy
Call Profile Report
Agent Profile Report
Summary Report
Printing reports
Abandoned Caller ID Report
Click on Abandoned Caller ID Report…
Abandoned Caller ID Report Information displayed includes
Configuration Report
Click Configuration Report
Print Schedule
Management Reports
Management Reports
Location of the Statistical Database Files
Statistical Database File Naming Conventions
Looking at the Statistical Data with Microsoft Excel
Management Reports
Page
Upgrading from version 2.5 GA to 2.5 Feature Pack
Upgrade Process
Management Reports
Glossary of Terms
Time data from
TCP/IP
Alarm Threshold
Index
Index
Index
Top
Page
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Contents
