Management Reports 75
The Print Option window
3.Click the Report Type(s) to be printed.
4.Click the Format required.
5.Click Print.
Note: If a Graphical format is chosen for any reports that are only available in a numerical format, the report will not print.
Abandoned Caller ID Report
The Abandoned Caller ID Report provides a detailed record of all abandoned calls. The system stores Abandoned Caller ID information for seven days, (this includes the current day). The most current information automatically replaces the oldest information. This report is only available for individual Skillsets, not for the System level.
To view the Abandoned Caller ID Report:
1.From the System Manager Main window, click
2.Click on Abandoned Caller ID Report….
3.Select the day required.
4.Click Open.
Issue 07 | Nortel Networks Call Center Reporting Set Up and Operation Guide |
