6 Solving Problems
CommPlete Communications Server 57
The hard disk or floppy drive cables are not connected properly, or their parameters
are not set properly in Setup.
Verify that enough memory is installed to load the intended applications.
Verify that the memory SIMMs are seated properly on the RASCard. If two or four
SIMMs are installed, they must be the same brand, size and speed. Fill Bank 1 first.
If the problem persists, contact Multi-Tech’s Technical Support Department.
The COM1 port does not respond correctly
Check the Setup configuration to verify that the ports are enabled.
Check that cables are connected properly and peripherals are turned on and
configured properly.
If the problem persists, contact Multi-Tech’s Technical Support Department.
The keyboard does not respond to key strokes
Connect the keyboard cable to bottom round connector on the RASCard.
If a cable converter is used to connect a large 5-pin DIN connector to the small 6-PIN
PS/2 DIN connector on the RASCard, the converter could be bad or of the wrong
type.
Verify that the keyboard works on a different system.
If the problem persists, contact Multi-Tech’s Technical Support Department.
Invalid time, date or setup
The battery is failing.
The last system boot was incomplete. Verify in Setup that the configuration is
correct, and reboot the system.
If the problem persists, contact Multi-Tech’s Technical Support Department.