6 Solving Problems

The hard disk or floppy drive cables are not connected properly, or their parameters are not set properly in Setup.

Verify that enough memory is installed to load the intended applications.

Verify that the memory SIMMs are seated properly on the RASCard. If two or four SIMMs are installed, they must be the same brand, size and speed. Fill Bank 1 first.

If the problem persists, contact Multi-Tech’s Technical Support Department.

The COM1 port does not respond correctly

Check the Setup configuration to verify that the ports are enabled.

Check that cables are connected properly and peripherals are turned on and configured properly.

If the problem persists, contact Multi-Tech’s Technical Support Department.

The keyboard does not respond to key strokes

Connect the keyboard cable to bottom round connector on the RASCard.

If a cable converter is used to connect a large 5-pin DIN connector to the small 6-PIN PS/2 DIN connector on the RASCard, the converter could be bad or of the wrong type.

Verify that the keyboard works on a different system.

If the problem persists, contact Multi-Tech’s Technical Support Department.

Invalid time, date or setup

The battery is failing.

The last system boot was incomplete. Verify in Setup that the configuration is correct, and reboot the system.

If the problem persists, contact Multi-Tech’s Technical Support Department.

CommPlete Communications Server

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Multi-Tech Systems RAS96 manual COM1 port does not respond correctly, Keyboard does not respond to key strokes