Multi-Tech Systems RAS96 manual Diagnostic Tests, Calling Technical Support

6 Solving Problems

contacts of the sockets, use your fingers to bend the SIMM upright until it is held in place by the metal tabs.

7.Follow the same process for the second SIMM in Bank 1.

8.Select the memory SIMMs for Bank 2 and follow the same procedure as in Step 6.

Note: The front bracket of the RASCard may have to be removed to install SIMM 2 of Bank 2. When finished, replace the bracket.

9.Install the RASCard into the proper segment on the CommPlete and reconnect all cables.

10.Power-up the segment and verify that the memory count displayed is correct.

11.If the RASCard does not see the proper amount of memory, verify that the SIMMs are seated properly and call Multi-Tech’s Technical Support.Department. If you wish to upgrade the memory and use the two SIMMs that came with the RASCard you have three options:

a)Replace two 8 MB SIMMs in Bank 1 with two 4 MB SIMMs and add two 8 MB SIMMs to Bank 2 for 24 MB total.

b)Keep the 8 MB SIMMs in Bank 1 and add two 8 MB SIMMs to Bank 2 for 32 MB total.

c)Keep two 8 MB SIMMs in Bank 1 and add two 16 MB SIMMs to Bank 2 for 48 MB total.

Diagnostic Tests

The RASCard operates like a stand-alone PC, so it can run almost any off-the-shelf diagnostic program. These programs are available at any software reseller and can quickly help isolate component failures or adapter conflicts.

Calling Technical Support

For immediate help in finding and fixing RASCard problems, record the error condition and call Multi-Tech’s Technical Support Department at (800) 972-2439.

CommPlete Communications Server 59