Use Enhanced Override | Nortel Networks 2002 guide

Additional call features

Use Enhanced Override

Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party.

To use Enhanced Override:

You receive a busy signal after dialing a telephone number.

1.Choose one of the following:

—Press the Override key.

—Enter the Override FFC to initiate a Forced Camp-on.

If either person on the call disconnects at this time, you receive an overflow (fast busy/engaged) signal.

2.Choose one of the following:

— Press the Override key again.

—Enter the Override FFC again.

The other two persons on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two persons remain connected.

3.To terminate the call, press the Goodbye key.

(Goodbye)

104

Image 104

Nortel Networks 2002 manual Use Enhanced Override, To use Enhanced Override

Contents

IP Phone Page Revision history Revision history Contents Make a call using Hot Line Make a call Additional call features Incoming callsWhile away from your desk Talk with more than one person Flexible Feature Codes FFCs Accessories Additional featuresHospitality features 139 147 Contents Basic features About the IP Phone About the IP Phone Telephone controls IP Phone Goodbye Hold Message Services items Directory Mute Quit Expand Telephone display IP Phone 2002 LCD display screen Call features and Flexible Feature Codes Security featuresServices To change your Scpw To turn Password Protection On/Off Directory About the IP Phone Enter text using the dialpad Edit text using the soft keysEnter and edit text To edit text Editing soft key description Key Description Steps Connect the IP Phone 2002 componentsBefore you begin IP Phone connections Configure options on IP Phone To use the Telephone Option menu Services Use the Telephone Option menu Adjust volume To adjust Ringer volume Configure options on the IP Phone To adjust Handset listen volume To adjust the Handsfree listen volume Configure options on the IP Phone Telephone Option menu To adjust the Headset listen volumeTo adjust the Buzzer volume Configure options on the IP Phone Adjust display screen contrast To adjust display screen contrast Select a language To select a language Select Date/Time format To select date and time format Display diagnostics To select Display diagnostics Choose Local DialPad Tone To choose a Local DialPad Tone Choose Ring type To choose a ring type Enable Call Timer To enable Call Timer Handsfree enable Headset enable Enable OnHook Default PathTo enable Onhook Default Path Change feature key labels To rename the labels Restore the default labels To view set information Configure call log optionsView set information Configure the Callers List log To log only unanswered calls New call indication off New call indication on Configure New Call indicationTo configure New Call indication Preferred name match on Preferred name match off Configure Preferred Name MatchTo configure Preferred Name Match Configure Area Code set-up To configure default area codes 3 maximum To edit area code display First name, last name Last name, first name Configure Name Display formatTo configure name display format Choose one of the following Make a call Use Off-hook dialingUse On-hook dialing Goodbye Use Handsfree dialing To switch from Handsfree to Handset mode To switch from Handset mode to Handsfree modeTo discontinue a handsfree call Goodbye To mute a handsfree call Mute To use a headset To switch from Handsfree to headsetUse the Directory applications To scroll to a specific number Make a call using Corporate DirectoryTo search for a specific number Personal Directory Make a call using Personal DirectoryTo use Personal Directory Callers List Make a call using Callers ListTo use the Callers List Make a call using Redial List Use PredialTo use Redial List To use Predial Use AutoDial To edit a Predial number To store an AutoDial number To display an AutoDial number To use AutoDial To call a Ring Again party when you receive notification Activate Ring AgainTo activate Ring Again Enter the RingAgain Activate FFC Redial the last number called To deactivate Ring Again before notificationPress the RingAgain Deactivate FFC To use Last Number Redial Use Speed Call To store a Speed Call numberTo make a Speed Call Press the Speed Call Controller key Make a call using Hot Line Make a System Speed CallPress the System Speed Call key Press the System Speed Call Make an Intercom call To make an Intercom call Answer a call To answer a call To place a call on hold Hold To retrieve a call on hold While on an active callPlace a call on hold Transfer a call Use Timed Reminder Recall To use Timed Reminder Recall Use Attendant Recall To contact the attendant while on a call Use Call Park To park a call on the System Park DN or your own DN To park a call using the Spre code or FFC Record a Calling Party Number To record a caller’s number for accounting purposes To use Call Trace while on a call Display incoming callsTrace a Malicious call To use Call Trace without a Call Trace key Incoming calls Activate Automatic AnswerbackActivate Call Pickup Press the Automatic Answerback key Enter the Pickup Directory Number FFC Enter the Pickup Ringing Number FFCTo answer an incoming call in another call pickup group Incoming calls To return to the first telephone call Hold Goodbye Use Call WaitingTo answer an incoming call while on another call If you do not have a Call Waiting key While away from your desk Use Call ForwardForward All Calls Activate FFC Forward All Calls Deactivate FFC Use Internal Call Forward To reinstate Call Forward to the same numberTo forward internal calls Press the Internal Call Forward key Use Remote Call Forward To deactivate Internal Call ForwardInternal Call Forward Deactivate FFC To activate Remote Call Forward To deactivate Remote Call Forward Secure your telephone To lock your telephone Goodbye To unlock your telephone Goodbyekey Use the Call Join feature Talk with more than one person Set up a Conference call To set up a conference call Talk with more than one person Use the Conferee Selectable Display and Disconnect feature To view active conferees Goodbye To disconnect a conferee Use Group Call To call group members To answer a Group Call To end a Group Call Goodbye Work without interruption Activate Make Set BusyTo activate Make Set Busy To deactivate Make Set Busy Additional call features Use AutoDial Transfer Use the Buzz feature To buzz the telephone linked to your telephone Use Call Page Connect to make an announcement To connect to Call Charge a call or charge a forced call Use Centrex/Exchange Line Switchhook FlashTo use Centrex/Exchange Line Switchhook Flash To charge a call in progress Dial the Call Detail Recording FFC To charge a call to an account when you transfer a call 103 Use Enhanced Override To use Enhanced Override Answering a call camped-on to your extension Use Forced Camp-on featureTo use Forced Camp-on Override a busy signal To override a busy/engaged signal Use Privacy Release Use RadioTo use Privacy Release in an established state To use Automatic Preselection Meet-me To use Automatic Post selection Dial the Radio Paging Access FFC. The ringback tone soundsOr Goodbye Use Voice Call To answer a RadioDial the Radio Paging Answer FFC. The paging tone sounds To make a voice call To respond to a voice call To add an entry Additional featuresPersonal Directory To edit an entry To delete an entry Callers List To search for an entry To dial an entry To delete the entire Callers List Redial List To delete the entire Redial List Virtual Office login Virtual Office 120 Virtual Office on your Remote telephone Logged on to an IP Phone Logged on to an IP Phone 2002 using an IP Softphone Virtual Office on your Office telephone Virtual Office logout To log out from a remote telephone Troubleshoot Virtual Office Troubleshoot Virtual Office Part 1 Troubleshoot Virtual Office Part 2 Normal Mode Local ModeMedia Gateway 1000B Troubleshoot Virtual Office Part 3 Test Local Mode Resume Normal Mode Troubleshoot MG 1000B Display Message Probable Cause Actions Hospitality features Set Automatic Wake-UpTo enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up Request FFC To quit an Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFCGoodbye To verify the time for the Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFC Activate Message Registration To read metersPress the Message Registration key To change a meter To reset a meter to zero To enter cleaning status Use Maid Identification Display Room Status To read the status of a room Changing the status of a room Flexible Feature Codes FFCs Flexible Feature Codes Part 1 Flexible Feature Codes Part 2 Accessories IP Phone Key Expansion Module KEM Terms you should know 140 141 142 143 144 145 Terms you should know 146 Index 148 149 Index 150 Page Internet address