Manuals / Nortel Networks / Communications / IP Phone

Nortel Networks 2002 manual 141

Models: 2002

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Terms you should know

Hold key

A fixed key used to place an active call on hold.

Information display

Any display of call activity, lists, prompts, and status of calls. On the IP Phone 2002, the information area is a 1-line by

24-character display. If the text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining text.

Information line

A 1-line by 24-character area that displays date and time or appli- cation information.

Interrupted dial tone

A broken or pulsed dial tone, heard when you access some features on your telephone.

IP Phone Key Expansion Module (KEM)

An optional hardware module which provides additional line appearances and feature keys to your IP Phone. Up to two KEMs can be attached to your IP Phone 2002, providing a total of 48 keys.

Message (Inbox)

A fixed key which connects to your voice messaging system when the key is pressed.

Message waiting indicator/Incoming call indicator

An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off.

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Nortel Networks 2002 manual 141

Contents

IP Phone Page Revision history Revision history Contents Make a call Make a call using Hot LineIncoming calls Additional call featuresWhile away from your desk Talk with more than one personAdditional features Hospitality featuresFlexible Feature Codes FFCs Accessories 147 139Contents About the IP Phone Basic featuresAbout the IP Phone IP Phone Telephone controlsGoodbye Hold Message Services items Directory Mute Quit Expand IP Phone 2002 LCD display screen Telephone displaySecurity features Call features and Flexible Feature CodesServices To change your ScpwDirectory To turn Password Protection On/OffAbout the IP Phone Edit text using the soft keys Enter text using the dialpadEnter and edit text To edit textKey Description Editing soft key descriptionConnect the IP Phone 2002 components Before you beginSteps IP Phone connections Configure options on IP Phone Use the Telephone Option menu To use the Telephone Option menu ServicesTo adjust Ringer volume Adjust volumeConfigure options on the IP Phone To adjust the Handsfree listen volume To adjust Handset listen volumeConfigure options on the IP Phone To adjust the Headset listen volume To adjust the Buzzer volumeTelephone Option menu Configure options on the IP Phone To adjust display screen contrast Adjust display screen contrastTo select a language Select a languageTo select date and time format Select Date/Time formatTo select Display diagnostics Display diagnosticsTo choose a Local DialPad Tone Choose Local DialPad ToneTo choose a ring type Choose Ring typeTo enable Call Timer Enable Call TimerEnable OnHook Default Path To enable Onhook Default PathHandsfree enable Headset enable To rename the labels Change feature key labelsRestore the default labels Configure call log options View set informationTo view set information To log only unanswered calls Configure the Callers List logConfigure New Call indication To configure New Call indicationNew call indication off New call indication on Configure Preferred Name Match To configure Preferred Name MatchPreferred name match on Preferred name match off To configure default area codes 3 maximum Configure Area Code set-upTo edit area code display Configure Name Display format To configure name display formatFirst name, last name Last name, first name Choose one of the following Use Off-hook dialing Make a callUse On-hook dialing GoodbyeUse Handsfree dialing To switch from Handset mode to Handsfree mode To switch from Handsfree to Handset modeTo discontinue a handsfree call Goodbye To mute a handsfree call MuteTo switch from Handsfree to headset Use the Directory applicationsTo use a headset Make a call using Corporate Directory To search for a specific numberTo scroll to a specific number Make a call using Personal Directory To use Personal DirectoryPersonal Directory Make a call using Callers List To use the Callers ListCallers List Use Predial Make a call using Redial ListTo use Redial List To use PredialTo edit a Predial number Use AutoDialTo display an AutoDial number To store an AutoDial numberTo use AutoDial Activate Ring Again To call a Ring Again party when you receive notificationTo activate Ring Again Enter the RingAgain Activate FFCTo deactivate Ring Again before notification Redial the last number calledPress the RingAgain Deactivate FFC To use Last Number RedialTo store a Speed Call number Use Speed CallTo make a Speed Call Press the Speed Call Controller keyMake a System Speed Call Make a call using Hot LinePress the System Speed Call key Press the System Speed CallTo make an Intercom call Make an Intercom callTo answer a call Answer a callWhile on an active call Place a call on holdTo place a call on hold Hold To retrieve a call on hold Transfer a call To use Timed Reminder Recall Use Timed Reminder RecallTo contact the attendant while on a call Use Attendant RecallTo park a call on the System Park DN or your own DN Use Call ParkTo park a call using the Spre code or FFC To record a caller’s number for accounting purposes Record a Calling Party NumberDisplay incoming calls Trace a Malicious callTo use Call Trace while on a call To use Call Trace without a Call Trace key Activate Automatic Answerback Incoming callsActivate Call Pickup Press the Automatic Answerback keyEnter the Pickup Ringing Number FFC To answer an incoming call in another call pickup groupEnter the Pickup Directory Number FFC Incoming calls Use Call Waiting To answer an incoming call while on another callTo return to the first telephone call Hold Goodbye If you do not have a Call Waiting key Use Call Forward While away from your deskForward All Calls Activate FFC Forward All Calls Deactivate FFCTo reinstate Call Forward to the same number Use Internal Call ForwardTo forward internal calls Press the Internal Call Forward keyTo deactivate Internal Call Forward Use Remote Call ForwardInternal Call Forward Deactivate FFC To activate Remote Call ForwardTo deactivate Remote Call Forward To lock your telephone Goodbye Secure your telephoneGoodbyekey To unlock your telephoneTalk with more than one person Use the Call Join featureTo set up a conference call Set up a Conference callTalk with more than one person To view active conferees Goodbye To disconnect a conferee Use the Conferee Selectable Display and Disconnect featureTo call group members Use Group CallTo answer a Group Call To end a Group Call Goodbye Activate Make Set Busy Work without interruptionTo activate Make Set Busy To deactivate Make Set BusyUse AutoDial Transfer Additional call featuresTo buzz the telephone linked to your telephone Use the Buzz featureTo connect to Call Use Call Page Connect to make an announcementUse Centrex/Exchange Line Switchhook Flash To use Centrex/Exchange Line Switchhook FlashCharge a call or charge a forced call Dial the Call Detail Recording FFC To charge a call in progressTo charge a call to an account when you transfer a call 103 To use Enhanced Override Use Enhanced OverrideUse Forced Camp-on feature To use Forced Camp-onAnswering a call camped-on to your extension To override a busy/engaged signal Override a busy signalUse Radio Use Privacy ReleaseTo use Privacy Release in an established state To use Automatic Preselection Meet-meDial the Radio Paging Access FFC. The ringback tone sounds Or GoodbyeTo use Automatic Post selection To answer a Radio Use Voice CallDial the Radio Paging Answer FFC. The paging tone sounds To make a voice callTo respond to a voice call Additional features Personal DirectoryTo add an entry To edit an entry To delete an entry To search for an entry Callers ListTo dial an entry To delete the entire Callers List Redial List To delete the entire Redial List Virtual Office Virtual Office login120 Logged on to an IP Phone Virtual Office on your Remote telephoneVirtual Office on your Office telephone Logged on to an IP Phone 2002 using an IP SoftphoneTo log out from a remote telephone Virtual Office logoutTroubleshoot Virtual Office Part 1 Troubleshoot Virtual OfficeTroubleshoot Virtual Office Part 2 Local Mode Normal ModeMedia Gateway 1000B Troubleshoot Virtual Office Part 3Resume Normal Mode Test Local ModeDisplay Message Probable Cause Actions Troubleshoot MG 1000BSet Automatic Wake-Up Hospitality featuresTo enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up Request FFCDial the Automatic Wake-Up Quit FFC To quit an Automatic Wake-Up callGoodbye To verify the time for the Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFCTo read meters Activate Message RegistrationPress the Message Registration key To change a meterTo reset a meter to zero Use Maid Identification To enter cleaning statusTo read the status of a room Display Room StatusChanging the status of a room Flexible Feature Codes Part 1 Flexible Feature Codes FFCsFlexible Feature Codes Part 2 IP Phone Key Expansion Module KEM AccessoriesTerms you should know 140 141 142 143 144 145 Terms you should know 146 Index 148 149 Index 150 Page Internet address