Use Attendant Recall | Nortel Networks 2002 specification

While on an active call

If the transferred call is not answered, your telephone rings:

1. Lift the handset to reconnect to the original caller.

2. Choose one of the following:

— Press the Transfer key and repeat

	the transfer.
	— If the transfer is picked up while you
	are on the line, press the Goodbye
(Goodbye)	key to complete the transfer.
(Goodbye)

Use Attendant Recall

Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant.

To contact the attendant while on a call:

1.Press the Attendant Recall key and stay on the line until the attendant answers.

2.Press the Goodbye key. The caller remains connected to the attendant.

(Goodbye)

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Image 72

Nortel Networks 2002 manual Use Attendant Recall, To contact the attendant while on a call

Contents

IP Phone Page Revision history Revision history Contents Make a call using Hot Line Make a call Additional call features Incoming callsWhile away from your desk Talk with more than one person Additional features Hospitality featuresFlexible Feature Codes FFCs Accessories 139 147 Contents Basic features About the IP Phone About the IP Phone Telephone controls IP Phone Goodbye Hold Message Services items Directory Mute Quit Expand Telephone display IP Phone 2002 LCD display screen Call features and Flexible Feature Codes Security featuresServices To change your Scpw To turn Password Protection On/Off Directory About the IP Phone Enter text using the dialpad Edit text using the soft keysEnter and edit text To edit text Editing soft key description Key Description Connect the IP Phone 2002 components Before you beginSteps IP Phone connections Configure options on IP Phone To use the Telephone Option menu Services Use the Telephone Option menu Adjust volume To adjust Ringer volume Configure options on the IP Phone To adjust Handset listen volume To adjust the Handsfree listen volume Configure options on the IP Phone To adjust the Headset listen volume To adjust the Buzzer volumeTelephone Option menu Configure options on the IP Phone Adjust display screen contrast To adjust display screen contrast Select a language To select a language Select Date/Time format To select date and time format Display diagnostics To select Display diagnostics Choose Local DialPad Tone To choose a Local DialPad Tone Choose Ring type To choose a ring type Enable Call Timer To enable Call Timer Enable OnHook Default Path To enable Onhook Default PathHandsfree enable Headset enable Change feature key labels To rename the labels Restore the default labels Configure call log options View set informationTo view set information Configure the Callers List log To log only unanswered calls Configure New Call indication To configure New Call indicationNew call indication off New call indication on Configure Preferred Name Match To configure Preferred Name MatchPreferred name match on Preferred name match off Configure Area Code set-up To configure default area codes 3 maximum To edit area code display Configure Name Display format To configure name display formatFirst name, last name Last name, first name Choose one of the following Make a call Use Off-hook dialingUse On-hook dialing Goodbye Use Handsfree dialing To switch from Handsfree to Handset mode To switch from Handset mode to Handsfree modeTo discontinue a handsfree call Goodbye To mute a handsfree call Mute To switch from Handsfree to headset Use the Directory applicationsTo use a headset Make a call using Corporate Directory To search for a specific numberTo scroll to a specific number Make a call using Personal Directory To use Personal DirectoryPersonal Directory Make a call using Callers List To use the Callers ListCallers List Make a call using Redial List Use PredialTo use Redial List To use Predial Use AutoDial To edit a Predial number To store an AutoDial number To display an AutoDial number To use AutoDial To call a Ring Again party when you receive notification Activate Ring AgainTo activate Ring Again Enter the RingAgain Activate FFC Redial the last number called To deactivate Ring Again before notificationPress the RingAgain Deactivate FFC To use Last Number Redial Use Speed Call To store a Speed Call numberTo make a Speed Call Press the Speed Call Controller key Make a call using Hot Line Make a System Speed CallPress the System Speed Call key Press the System Speed Call Make an Intercom call To make an Intercom call Answer a call To answer a call While on an active call Place a call on holdTo place a call on hold Hold To retrieve a call on hold Transfer a call Use Timed Reminder Recall To use Timed Reminder Recall Use Attendant Recall To contact the attendant while on a call Use Call Park To park a call on the System Park DN or your own DN To park a call using the Spre code or FFC Record a Calling Party Number To record a caller’s number for accounting purposes Display incoming calls Trace a Malicious callTo use Call Trace while on a call To use Call Trace without a Call Trace key Incoming calls Activate Automatic AnswerbackActivate Call Pickup Press the Automatic Answerback key Enter the Pickup Ringing Number FFC To answer an incoming call in another call pickup groupEnter the Pickup Directory Number FFC Incoming calls Use Call Waiting To answer an incoming call while on another callTo return to the first telephone call Hold Goodbye If you do not have a Call Waiting key While away from your desk Use Call ForwardForward All Calls Activate FFC Forward All Calls Deactivate FFC Use Internal Call Forward To reinstate Call Forward to the same numberTo forward internal calls Press the Internal Call Forward key Use Remote Call Forward To deactivate Internal Call ForwardInternal Call Forward Deactivate FFC To activate Remote Call Forward To deactivate Remote Call Forward Secure your telephone To lock your telephone Goodbye To unlock your telephone Goodbyekey Use the Call Join feature Talk with more than one person Set up a Conference call To set up a conference call Talk with more than one person Use the Conferee Selectable Display and Disconnect feature To view active conferees Goodbye To disconnect a conferee Use Group Call To call group members To answer a Group Call To end a Group Call Goodbye Work without interruption Activate Make Set BusyTo activate Make Set Busy To deactivate Make Set Busy Additional call features Use AutoDial Transfer Use the Buzz feature To buzz the telephone linked to your telephone Use Call Page Connect to make an announcement To connect to Call Use Centrex/Exchange Line Switchhook Flash To use Centrex/Exchange Line Switchhook FlashCharge a call or charge a forced call To charge a call in progress Dial the Call Detail Recording FFC To charge a call to an account when you transfer a call 103 Use Enhanced Override To use Enhanced Override Use Forced Camp-on feature To use Forced Camp-onAnswering a call camped-on to your extension Override a busy signal To override a busy/engaged signal Use Privacy Release Use RadioTo use Privacy Release in an established state To use Automatic Preselection Meet-me Dial the Radio Paging Access FFC. The ringback tone sounds Or GoodbyeTo use Automatic Post selection Use Voice Call To answer a RadioDial the Radio Paging Answer FFC. The paging tone sounds To make a voice call To respond to a voice call Additional features Personal DirectoryTo add an entry To edit an entry To delete an entry Callers List To search for an entry To dial an entry To delete the entire Callers List Redial List To delete the entire Redial List Virtual Office login Virtual Office 120 Virtual Office on your Remote telephone Logged on to an IP Phone Logged on to an IP Phone 2002 using an IP Softphone Virtual Office on your Office telephone Virtual Office logout To log out from a remote telephone Troubleshoot Virtual Office Troubleshoot Virtual Office Part 1 Troubleshoot Virtual Office Part 2 Normal Mode Local ModeMedia Gateway 1000B Troubleshoot Virtual Office Part 3 Test Local Mode Resume Normal Mode Troubleshoot MG 1000B Display Message Probable Cause Actions Hospitality features Set Automatic Wake-UpTo enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up Request FFC To quit an Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFCGoodbye To verify the time for the Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFC Activate Message Registration To read metersPress the Message Registration key To change a meter To reset a meter to zero To enter cleaning status Use Maid Identification Display Room Status To read the status of a room Changing the status of a room Flexible Feature Codes FFCs Flexible Feature Codes Part 1 Flexible Feature Codes Part 2 Accessories IP Phone Key Expansion Module KEM Terms you should know 140 141 142 143 144 145 Terms you should know 146 Index 148 149 Index 150 Page Internet address