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Nortel Networks
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IP Phone
Nortel Networks
2002
manual
Models:
2002
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Override a busy signal
Enable OnHook Default Path
Enable Call Timer
Login
Configure options on IP Phone
To reset a meter to zero
Display diagnostics
Accessories
Set up a Conference call
Adjust volume
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Contents
IP Phone
Page
Revision history
Revision history
Contents
Make a call using Hot Line
Make a call
While away from your desk
Additional call features
Incoming calls
Talk with more than one person
Flexible Feature Codes FFCs Accessories
Additional features
Hospitality features
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147
Contents
Basic features
About the IP Phone
About the IP Phone
Telephone controls
IP Phone
Goodbye Hold Message
Services items
Directory Mute
Quit Expand
Telephone display
IP Phone 2002 LCD display screen
Services
Call features and Flexible Feature Codes
Security features
To change your Scpw
To turn Password Protection On/Off
Directory
About the IP Phone
Enter and edit text
Enter text using the dialpad
Edit text using the soft keys
To edit text
Editing soft key description
Key Description
Steps
Connect the IP Phone 2002 components
Before you begin
IP Phone connections
Configure options on IP Phone
To use the Telephone Option menu Services
Use the Telephone Option menu
Adjust volume
To adjust Ringer volume
Configure options on the IP Phone
To adjust Handset listen volume
To adjust the Handsfree listen volume
Configure options on the IP Phone
Telephone Option menu
To adjust the Headset listen volume
To adjust the Buzzer volume
Configure options on the IP Phone
Adjust display screen contrast
To adjust display screen contrast
Select a language
To select a language
Select Date/Time format
To select date and time format
Display diagnostics
To select Display diagnostics
Choose Local DialPad Tone
To choose a Local DialPad Tone
Choose Ring type
To choose a ring type
Enable Call Timer
To enable Call Timer
Handsfree enable Headset enable
Enable OnHook Default Path
To enable Onhook Default Path
Change feature key labels
To rename the labels
Restore the default labels
To view set information
Configure call log options
View set information
Configure the Callers List log
To log only unanswered calls
New call indication off New call indication on
Configure New Call indication
To configure New Call indication
Preferred name match on Preferred name match off
Configure Preferred Name Match
To configure Preferred Name Match
Configure Area Code set-up
To configure default area codes 3 maximum
To edit area code display
First name, last name Last name, first name
Configure Name Display format
To configure name display format
Choose one of the following
Use On-hook dialing
Make a call
Use Off-hook dialing
Goodbye
Use Handsfree dialing
To discontinue a handsfree call
To switch from Handsfree to Handset mode
To switch from Handset mode to Handsfree mode
Goodbye To mute a handsfree call Mute
To use a headset
To switch from Handsfree to headset
Use the Directory applications
To scroll to a specific number
Make a call using Corporate Directory
To search for a specific number
Personal Directory
Make a call using Personal Directory
To use Personal Directory
Callers List
Make a call using Callers List
To use the Callers List
To use Redial List
Make a call using Redial List
Use Predial
To use Predial
Use AutoDial
To edit a Predial number
To store an AutoDial number
To display an AutoDial number
To use AutoDial
To activate Ring Again
To call a Ring Again party when you receive notification
Activate Ring Again
Enter the RingAgain Activate FFC
Press the RingAgain Deactivate FFC
Redial the last number called
To deactivate Ring Again before notification
To use Last Number Redial
To make a Speed Call
Use Speed Call
To store a Speed Call number
Press the Speed Call Controller key
Press the System Speed Call key
Make a call using Hot Line
Make a System Speed Call
Press the System Speed Call
Make an Intercom call
To make an Intercom call
Answer a call
To answer a call
To place a call on hold Hold To retrieve a call on hold
While on an active call
Place a call on hold
Transfer a call
Use Timed Reminder Recall
To use Timed Reminder Recall
Use Attendant Recall
To contact the attendant while on a call
Use Call Park
To park a call on the System Park DN or your own DN
To park a call using the Spre code or FFC
Record a Calling Party Number
To record a caller’s number for accounting purposes
To use Call Trace while on a call
Display incoming calls
Trace a Malicious call
To use Call Trace without a Call Trace key
Activate Call Pickup
Incoming calls
Activate Automatic Answerback
Press the Automatic Answerback key
Enter the Pickup Directory Number FFC
Enter the Pickup Ringing Number FFC
To answer an incoming call in another call pickup group
Incoming calls
To return to the first telephone call Hold Goodbye
Use Call Waiting
To answer an incoming call while on another call
If you do not have a Call Waiting key
Forward All Calls Activate FFC
While away from your desk
Use Call Forward
Forward All Calls Deactivate FFC
To forward internal calls
Use Internal Call Forward
To reinstate Call Forward to the same number
Press the Internal Call Forward key
Internal Call Forward Deactivate FFC
Use Remote Call Forward
To deactivate Internal Call Forward
To activate Remote Call Forward
To deactivate Remote Call Forward
Secure your telephone
To lock your telephone Goodbye
To unlock your telephone
Goodbyekey
Use the Call Join feature
Talk with more than one person
Set up a Conference call
To set up a conference call
Talk with more than one person
Use the Conferee Selectable Display and Disconnect feature
To view active conferees Goodbye To disconnect a conferee
Use Group Call
To call group members
To answer a Group Call
To end a Group Call Goodbye
To activate Make Set Busy
Work without interruption
Activate Make Set Busy
To deactivate Make Set Busy
Additional call features
Use AutoDial Transfer
Use the Buzz feature
To buzz the telephone linked to your telephone
Use Call Page Connect to make an announcement
To connect to Call
Charge a call or charge a forced call
Use Centrex/Exchange Line Switchhook Flash
To use Centrex/Exchange Line Switchhook Flash
To charge a call in progress
Dial the Call Detail Recording FFC
To charge a call to an account when you transfer a call
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Use Enhanced Override
To use Enhanced Override
Answering a call camped-on to your extension
Use Forced Camp-on feature
To use Forced Camp-on
Override a busy signal
To override a busy/engaged signal
To use Privacy Release in an established state
Use Privacy Release
Use Radio
To use Automatic Preselection Meet-me
To use Automatic Post selection
Dial the Radio Paging Access FFC. The ringback tone sounds
Or Goodbye
Dial the Radio Paging Answer FFC. The paging tone sounds
Use Voice Call
To answer a Radio
To make a voice call
To respond to a voice call
To add an entry
Additional features
Personal Directory
To edit an entry
To delete an entry
Callers List
To search for an entry
To dial an entry
To delete the entire Callers List
Redial List
To delete the entire Redial List
Virtual Office login
Virtual Office
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Virtual Office on your Remote telephone
Logged on to an IP Phone
Logged on to an IP Phone 2002 using an IP Softphone
Virtual Office on your Office telephone
Virtual Office logout
To log out from a remote telephone
Troubleshoot Virtual Office
Troubleshoot Virtual Office Part 1
Troubleshoot Virtual Office Part 2
Media Gateway 1000B
Normal Mode
Local Mode
Troubleshoot Virtual Office Part 3
Test Local Mode
Resume Normal Mode
Troubleshoot MG 1000B
Display Message Probable Cause Actions
To enter the time for an Automatic Wake-Up call
Hospitality features
Set Automatic Wake-Up
Dial the Automatic Wake-Up Request FFC
Goodbye To verify the time for the Automatic Wake-Up call
To quit an Automatic Wake-Up call
Dial the Automatic Wake-Up Quit FFC
Dial the Automatic Wake-Up Verify FFC
Press the Message Registration key
Activate Message Registration
To read meters
To change a meter
To reset a meter to zero
To enter cleaning status
Use Maid Identification
Display Room Status
To read the status of a room
Changing the status of a room
Flexible Feature Codes FFCs
Flexible Feature Codes Part 1
Flexible Feature Codes Part 2
Accessories
IP Phone Key Expansion Module KEM
Terms you should know
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Terms you should know 146
Index
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149
Index 150
Page
Internet address
