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Nortel Networks 2002 manual Troubleshoot MG 1000B, Display Message Probable Cause Actions

Models: 2002

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Additional features

3.Press the Select key (the telephone registers back to the Main Office).

Troubleshoot MG 1000B

When using MG 1000B, error messages may display on your screen. Table 3 lists error messages and actions to correct the causes.

Table 3: Troubleshoot MG 1000B

Display Message	Probable Cause	Actions

Local Mode	Test Local mode.	Press the Services
		key, and then select
		Resume Normal
		Mode.
	Network problem.	Contact system
		administrator if
		problem persists.

Local Mode	Gatekeeper unable to	Notify system
Invalid ID (1)	find end point from	administrator.
Invalid ID (1)	Branch User ID.
	Branch User ID.

Local Mode	Branch User ID not	Notify system
Invalid ID (2)	found in any	administrator.
Invalid ID (2)	equipped TN.
	equipped TN.

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Nortel Networks 2002 manual Troubleshoot MG 1000B, Display Message Probable Cause Actions

Contents

IP Phone Page Revision history Revision history Contents Make a call using Hot Line Make a callAdditional call features Incoming callsWhile away from your desk Talk with more than one personFlexible Feature Codes FFCs Accessories Additional featuresHospitality features 139 147Contents Basic features About the IP PhoneAbout the IP Phone Telephone controls IP PhoneGoodbye Hold Message Services items Directory Mute Quit Expand Telephone display IP Phone 2002 LCD display screenCall features and Flexible Feature Codes Security featuresServices To change your ScpwTo turn Password Protection On/Off DirectoryAbout the IP Phone Enter text using the dialpad Edit text using the soft keysEnter and edit text To edit textEditing soft key description Key DescriptionSteps Connect the IP Phone 2002 componentsBefore you begin IP Phone connections Configure options on IP Phone To use the Telephone Option menu Services Use the Telephone Option menuAdjust volume To adjust Ringer volumeConfigure options on the IP Phone To adjust Handset listen volume To adjust the Handsfree listen volumeConfigure options on the IP Phone Telephone Option menu To adjust the Headset listen volumeTo adjust the Buzzer volume Configure options on the IP Phone Adjust display screen contrast To adjust display screen contrastSelect a language To select a languageSelect Date/Time format To select date and time formatDisplay diagnostics To select Display diagnosticsChoose Local DialPad Tone To choose a Local DialPad ToneChoose Ring type To choose a ring typeEnable Call Timer To enable Call TimerHandsfree enable Headset enable Enable OnHook Default PathTo enable Onhook Default Path Change feature key labels To rename the labelsRestore the default labels To view set information Configure call log optionsView set information Configure the Callers List log To log only unanswered callsNew call indication off New call indication on Configure New Call indicationTo configure New Call indication Preferred name match on Preferred name match off Configure Preferred Name MatchTo configure Preferred Name Match Configure Area Code set-up To configure default area codes 3 maximumTo edit area code display First name, last name Last name, first name Configure Name Display formatTo configure name display format Choose one of the following Make a call Use Off-hook dialingUse On-hook dialing GoodbyeUse Handsfree dialing To switch from Handsfree to Handset mode To switch from Handset mode to Handsfree modeTo discontinue a handsfree call Goodbye To mute a handsfree call MuteTo use a headset To switch from Handsfree to headsetUse the Directory applications To scroll to a specific number Make a call using Corporate DirectoryTo search for a specific number Personal Directory Make a call using Personal DirectoryTo use Personal Directory Callers List Make a call using Callers ListTo use the Callers List Make a call using Redial List Use PredialTo use Redial List To use PredialUse AutoDial To edit a Predial numberTo store an AutoDial number To display an AutoDial numberTo use AutoDial To call a Ring Again party when you receive notification Activate Ring AgainTo activate Ring Again Enter the RingAgain Activate FFCRedial the last number called To deactivate Ring Again before notificationPress the RingAgain Deactivate FFC To use Last Number RedialUse Speed Call To store a Speed Call numberTo make a Speed Call Press the Speed Call Controller keyMake a call using Hot Line Make a System Speed CallPress the System Speed Call key Press the System Speed CallMake an Intercom call To make an Intercom callAnswer a call To answer a callTo place a call on hold Hold To retrieve a call on hold While on an active callPlace a call on hold Transfer a call Use Timed Reminder Recall To use Timed Reminder RecallUse Attendant Recall To contact the attendant while on a callUse Call Park To park a call on the System Park DN or your own DNTo park a call using the Spre code or FFC Record a Calling Party Number To record a caller’s number for accounting purposesTo use Call Trace while on a call Display incoming callsTrace a Malicious call To use Call Trace without a Call Trace key Incoming calls Activate Automatic AnswerbackActivate Call Pickup Press the Automatic Answerback keyEnter the Pickup Directory Number FFC Enter the Pickup Ringing Number FFCTo answer an incoming call in another call pickup group Incoming calls To return to the first telephone call Hold Goodbye Use Call WaitingTo answer an incoming call while on another call If you do not have a Call Waiting key While away from your desk Use Call ForwardForward All Calls Activate FFC Forward All Calls Deactivate FFCUse Internal Call Forward To reinstate Call Forward to the same numberTo forward internal calls Press the Internal Call Forward keyUse Remote Call Forward To deactivate Internal Call ForwardInternal Call Forward Deactivate FFC To activate Remote Call ForwardTo deactivate Remote Call Forward Secure your telephone To lock your telephone GoodbyeTo unlock your telephone GoodbyekeyUse the Call Join feature Talk with more than one personSet up a Conference call To set up a conference callTalk with more than one person Use the Conferee Selectable Display and Disconnect feature To view active conferees Goodbye To disconnect a confereeUse Group Call To call group membersTo answer a Group Call To end a Group Call Goodbye Work without interruption Activate Make Set BusyTo activate Make Set Busy To deactivate Make Set BusyAdditional call features Use AutoDial TransferUse the Buzz feature To buzz the telephone linked to your telephoneUse Call Page Connect to make an announcement To connect to CallCharge a call or charge a forced call Use Centrex/Exchange Line Switchhook FlashTo use Centrex/Exchange Line Switchhook Flash To charge a call in progress Dial the Call Detail Recording FFCTo charge a call to an account when you transfer a call 103 Use Enhanced Override To use Enhanced OverrideAnswering a call camped-on to your extension Use Forced Camp-on featureTo use Forced Camp-on Override a busy signal To override a busy/engaged signalUse Privacy Release Use RadioTo use Privacy Release in an established state To use Automatic Preselection Meet-meTo use Automatic Post selection Dial the Radio Paging Access FFC. The ringback tone soundsOr Goodbye Use Voice Call To answer a RadioDial the Radio Paging Answer FFC. The paging tone sounds To make a voice callTo respond to a voice call To add an entry Additional featuresPersonal Directory To edit an entry To delete an entry Callers List To search for an entryTo dial an entry To delete the entire Callers List Redial List To delete the entire Redial List Virtual Office login Virtual Office120 Virtual Office on your Remote telephone Logged on to an IP PhoneLogged on to an IP Phone 2002 using an IP Softphone Virtual Office on your Office telephoneVirtual Office logout To log out from a remote telephoneTroubleshoot Virtual Office Troubleshoot Virtual Office Part 1Troubleshoot Virtual Office Part 2 Normal Mode Local ModeMedia Gateway 1000B Troubleshoot Virtual Office Part 3Test Local Mode Resume Normal ModeTroubleshoot MG 1000B Display Message Probable Cause ActionsHospitality features Set Automatic Wake-UpTo enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up Request FFCTo quit an Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFCGoodbye To verify the time for the Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFCActivate Message Registration To read metersPress the Message Registration key To change a meterTo reset a meter to zero To enter cleaning status Use Maid IdentificationDisplay Room Status To read the status of a roomChanging the status of a room Flexible Feature Codes FFCs Flexible Feature Codes Part 1Flexible Feature Codes Part 2 Accessories IP Phone Key Expansion Module KEMTerms you should know 140 141 142 143 144 145 Terms you should know 146 Index 148 149 Index 150 Page Internet address