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Nortel Networks 2002 manual About the IP Phone, Basic features

Models: 2002

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About the IP Phone 2002

About the IP Phone 2002

The Nortel Networks IP Phone 2002 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.

Note 1: Not all features are available on all telephones. Consult your system administrator to verify which features are available for your use.

Note 2: In this guide, programmable line (DN)/feature key labels display beside the key, and soft key labels display directly above the key. Figure 1 shows key labels.

Figure 1: Programmable line (DN)/feature key and soft key labels

Basic features

The IP Phone 2002 supports the following features:

•four programmable line (DN)/feature keys (self-labeled)

•four soft keys (self-labeled) providing access to a maximum of ten features

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Nortel Networks 2002 manual About the IP Phone, Basic features

Contents

IP Phone Page Revision history Revision history Contents Make a call Make a call using Hot LineTalk with more than one person Additional call featuresIncoming calls While away from your deskFlexible Feature Codes FFCs Accessories Additional featuresHospitality features 147 139Contents About the IP Phone Basic featuresAbout the IP Phone IP Phone Telephone controlsGoodbye Hold Message Services items Directory Mute Quit Expand IP Phone 2002 LCD display screen Telephone displayTo change your Scpw Call features and Flexible Feature CodesSecurity features ServicesDirectory To turn Password Protection On/OffAbout the IP Phone To edit text Enter text using the dialpadEdit text using the soft keys Enter and edit textKey Description Editing soft key descriptionSteps Connect the IP Phone 2002 componentsBefore you begin IP Phone connections Configure options on IP Phone Use the Telephone Option menu To use the Telephone Option menu ServicesTo adjust Ringer volume Adjust volumeConfigure options on the IP Phone To adjust the Handsfree listen volume To adjust Handset listen volumeConfigure options on the IP Phone Telephone Option menu To adjust the Headset listen volumeTo adjust the Buzzer volume Configure options on the IP Phone To adjust display screen contrast Adjust display screen contrastTo select a language Select a languageTo select date and time format Select Date/Time formatTo select Display diagnostics Display diagnosticsTo choose a Local DialPad Tone Choose Local DialPad ToneTo choose a ring type Choose Ring typeTo enable Call Timer Enable Call TimerHandsfree enable Headset enable Enable OnHook Default PathTo enable Onhook Default Path To rename the labels Change feature key labelsRestore the default labels To view set information Configure call log optionsView set information To log only unanswered calls Configure the Callers List logNew call indication off New call indication on Configure New Call indicationTo configure New Call indication Preferred name match on Preferred name match off Configure Preferred Name MatchTo configure Preferred Name Match To configure default area codes 3 maximum Configure Area Code set-upTo edit area code display First name, last name Last name, first name Configure Name Display formatTo configure name display format Choose one of the following Goodbye Make a callUse Off-hook dialing Use On-hook dialingUse Handsfree dialing Goodbye To mute a handsfree call Mute To switch from Handsfree to Handset modeTo switch from Handset mode to Handsfree mode To discontinue a handsfree callTo use a headset To switch from Handsfree to headsetUse the Directory applications To scroll to a specific number Make a call using Corporate DirectoryTo search for a specific number Personal Directory Make a call using Personal DirectoryTo use Personal Directory Callers List Make a call using Callers ListTo use the Callers List To use Predial Make a call using Redial ListUse Predial To use Redial ListTo edit a Predial number Use AutoDialTo display an AutoDial number To store an AutoDial numberTo use AutoDial Enter the RingAgain Activate FFC To call a Ring Again party when you receive notificationActivate Ring Again To activate Ring AgainTo use Last Number Redial Redial the last number calledTo deactivate Ring Again before notification Press the RingAgain Deactivate FFCPress the Speed Call Controller key Use Speed CallTo store a Speed Call number To make a Speed CallPress the System Speed Call Make a call using Hot LineMake a System Speed Call Press the System Speed Call keyTo make an Intercom call Make an Intercom callTo answer a call Answer a callTo place a call on hold Hold To retrieve a call on hold While on an active callPlace a call on hold Transfer a call To use Timed Reminder Recall Use Timed Reminder RecallTo contact the attendant while on a call Use Attendant RecallTo park a call on the System Park DN or your own DN Use Call ParkTo park a call using the Spre code or FFC To record a caller’s number for accounting purposes Record a Calling Party NumberTo use Call Trace while on a call Display incoming callsTrace a Malicious call To use Call Trace without a Call Trace key Press the Automatic Answerback key Incoming callsActivate Automatic Answerback Activate Call PickupEnter the Pickup Directory Number FFC Enter the Pickup Ringing Number FFCTo answer an incoming call in another call pickup group Incoming calls To return to the first telephone call Hold Goodbye Use Call WaitingTo answer an incoming call while on another call If you do not have a Call Waiting key Forward All Calls Deactivate FFC While away from your deskUse Call Forward Forward All Calls Activate FFCPress the Internal Call Forward key Use Internal Call ForwardTo reinstate Call Forward to the same number To forward internal callsTo activate Remote Call Forward Use Remote Call ForwardTo deactivate Internal Call Forward Internal Call Forward Deactivate FFCTo deactivate Remote Call Forward To lock your telephone Goodbye Secure your telephoneGoodbyekey To unlock your telephoneTalk with more than one person Use the Call Join featureTo set up a conference call Set up a Conference callTalk with more than one person To view active conferees Goodbye To disconnect a conferee Use the Conferee Selectable Display and Disconnect featureTo call group members Use Group CallTo answer a Group Call To end a Group Call Goodbye To deactivate Make Set Busy Work without interruptionActivate Make Set Busy To activate Make Set BusyUse AutoDial Transfer Additional call featuresTo buzz the telephone linked to your telephone Use the Buzz featureTo connect to Call Use Call Page Connect to make an announcementCharge a call or charge a forced call Use Centrex/Exchange Line Switchhook FlashTo use Centrex/Exchange Line Switchhook Flash Dial the Call Detail Recording FFC To charge a call in progressTo charge a call to an account when you transfer a call 103 To use Enhanced Override Use Enhanced OverrideAnswering a call camped-on to your extension Use Forced Camp-on featureTo use Forced Camp-on To override a busy/engaged signal Override a busy signalTo use Automatic Preselection Meet-me Use Privacy ReleaseUse Radio To use Privacy Release in an established stateTo use Automatic Post selection Dial the Radio Paging Access FFC. The ringback tone soundsOr Goodbye To make a voice call Use Voice CallTo answer a Radio Dial the Radio Paging Answer FFC. The paging tone soundsTo respond to a voice call To add an entry Additional featuresPersonal Directory To edit an entry To delete an entry To search for an entry Callers ListTo dial an entry To delete the entire Callers List Redial List To delete the entire Redial List Virtual Office Virtual Office login120 Logged on to an IP Phone Virtual Office on your Remote telephoneVirtual Office on your Office telephone Logged on to an IP Phone 2002 using an IP SoftphoneTo log out from a remote telephone Virtual Office logoutTroubleshoot Virtual Office Part 1 Troubleshoot Virtual OfficeTroubleshoot Virtual Office Part 2 Troubleshoot Virtual Office Part 3 Normal ModeLocal Mode Media Gateway 1000BResume Normal Mode Test Local ModeDisplay Message Probable Cause Actions Troubleshoot MG 1000BDial the Automatic Wake-Up Request FFC Hospitality featuresSet Automatic Wake-Up To enter the time for an Automatic Wake-Up callDial the Automatic Wake-Up Verify FFC To quit an Automatic Wake-Up callDial the Automatic Wake-Up Quit FFC Goodbye To verify the time for the Automatic Wake-Up callTo change a meter Activate Message RegistrationTo read meters Press the Message Registration keyTo reset a meter to zero Use Maid Identification To enter cleaning statusTo read the status of a room Display Room StatusChanging the status of a room Flexible Feature Codes Part 1 Flexible Feature Codes FFCsFlexible Feature Codes Part 2 IP Phone Key Expansion Module KEM AccessoriesTerms you should know 140 141 142 143 144 145 Terms you should know 146 Index 148 149 Index 150 Page Internet address