Virtual Office on your Office telephone | Nortel Networks 2002

Additional features

Figure 7: Logged on to an IP Phone 2002 using an IP Softphone 2050.

A User information line appears on all displays listing the number of your office telephone.

Virtual Office on your Office telephone

When activated for Virtual Office by a remote telephone, your office telephone is logged out and no longer operational.

A Logged Out message displays on your telephone alerting you that it is being used for Virtual Office.

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Nortel Networks manual Virtual Office on your Office telephone, Logged on to an IP Phone 2002 using an IP Softphone

Contents

IP Phone Page Revision history Revision history Contents Make a call using Hot Line Make a call While away from your desk Additional call featuresIncoming calls Talk with more than one person Flexible Feature Codes FFCs Accessories Additional featuresHospitality features 139 147 Contents Basic features About the IP Phone About the IP Phone Telephone controls IP Phone Goodbye Hold Message Services items Directory Mute Quit Expand Telephone display IP Phone 2002 LCD display screen Services Call features and Flexible Feature CodesSecurity features To change your Scpw To turn Password Protection On/Off Directory About the IP Phone Enter and edit text Enter text using the dialpadEdit text using the soft keys To edit text Editing soft key description Key Description Steps Connect the IP Phone 2002 componentsBefore you begin IP Phone connections Configure options on IP Phone To use the Telephone Option menu Services Use the Telephone Option menu Adjust volume To adjust Ringer volume Configure options on the IP Phone To adjust Handset listen volume To adjust the Handsfree listen volume Configure options on the IP Phone Telephone Option menu To adjust the Headset listen volumeTo adjust the Buzzer volume Configure options on the IP Phone Adjust display screen contrast To adjust display screen contrast Select a language To select a language Select Date/Time format To select date and time format Display diagnostics To select Display diagnostics Choose Local DialPad Tone To choose a Local DialPad Tone Choose Ring type To choose a ring type Enable Call Timer To enable Call Timer Handsfree enable Headset enable Enable OnHook Default PathTo enable Onhook Default Path Change feature key labels To rename the labels Restore the default labels To view set information Configure call log optionsView set information Configure the Callers List log To log only unanswered calls New call indication off New call indication on Configure New Call indicationTo configure New Call indication Preferred name match on Preferred name match off Configure Preferred Name MatchTo configure Preferred Name Match Configure Area Code set-up To configure default area codes 3 maximum To edit area code display First name, last name Last name, first name Configure Name Display formatTo configure name display format Choose one of the following Use On-hook dialing Make a callUse Off-hook dialing Goodbye Use Handsfree dialing To discontinue a handsfree call To switch from Handsfree to Handset modeTo switch from Handset mode to Handsfree mode Goodbye To mute a handsfree call Mute To use a headset To switch from Handsfree to headsetUse the Directory applications To scroll to a specific number Make a call using Corporate DirectoryTo search for a specific number Personal Directory Make a call using Personal DirectoryTo use Personal Directory Callers List Make a call using Callers ListTo use the Callers List To use Redial List Make a call using Redial ListUse Predial To use Predial Use AutoDial To edit a Predial number To store an AutoDial number To display an AutoDial number To use AutoDial To activate Ring Again To call a Ring Again party when you receive notificationActivate Ring Again Enter the RingAgain Activate FFC Press the RingAgain Deactivate FFC Redial the last number calledTo deactivate Ring Again before notification To use Last Number Redial To make a Speed Call Use Speed CallTo store a Speed Call number Press the Speed Call Controller key Press the System Speed Call key Make a call using Hot LineMake a System Speed Call Press the System Speed Call Make an Intercom call To make an Intercom call Answer a call To answer a call To place a call on hold Hold To retrieve a call on hold While on an active callPlace a call on hold Transfer a call Use Timed Reminder Recall To use Timed Reminder Recall Use Attendant Recall To contact the attendant while on a call Use Call Park To park a call on the System Park DN or your own DN To park a call using the Spre code or FFC Record a Calling Party Number To record a caller’s number for accounting purposes To use Call Trace while on a call Display incoming callsTrace a Malicious call To use Call Trace without a Call Trace key Activate Call Pickup Incoming callsActivate Automatic Answerback Press the Automatic Answerback key Enter the Pickup Directory Number FFC Enter the Pickup Ringing Number FFCTo answer an incoming call in another call pickup group Incoming calls To return to the first telephone call Hold Goodbye Use Call WaitingTo answer an incoming call while on another call If you do not have a Call Waiting key Forward All Calls Activate FFC While away from your deskUse Call Forward Forward All Calls Deactivate FFC To forward internal calls Use Internal Call ForwardTo reinstate Call Forward to the same number Press the Internal Call Forward key Internal Call Forward Deactivate FFC Use Remote Call ForwardTo deactivate Internal Call Forward To activate Remote Call Forward To deactivate Remote Call Forward Secure your telephone To lock your telephone Goodbye To unlock your telephone Goodbyekey Use the Call Join feature Talk with more than one person Set up a Conference call To set up a conference call Talk with more than one person Use the Conferee Selectable Display and Disconnect feature To view active conferees Goodbye To disconnect a conferee Use Group Call To call group members To answer a Group Call To end a Group Call Goodbye To activate Make Set Busy Work without interruptionActivate Make Set Busy To deactivate Make Set Busy Additional call features Use AutoDial Transfer Use the Buzz feature To buzz the telephone linked to your telephone Use Call Page Connect to make an announcement To connect to Call Charge a call or charge a forced call Use Centrex/Exchange Line Switchhook FlashTo use Centrex/Exchange Line Switchhook Flash To charge a call in progress Dial the Call Detail Recording FFC To charge a call to an account when you transfer a call 103 Use Enhanced Override To use Enhanced Override Answering a call camped-on to your extension Use Forced Camp-on featureTo use Forced Camp-on Override a busy signal To override a busy/engaged signal To use Privacy Release in an established state Use Privacy ReleaseUse Radio To use Automatic Preselection Meet-me To use Automatic Post selection Dial the Radio Paging Access FFC. The ringback tone soundsOr Goodbye Dial the Radio Paging Answer FFC. The paging tone sounds Use Voice CallTo answer a Radio To make a voice call To respond to a voice call To add an entry Additional featuresPersonal Directory To edit an entry To delete an entry Callers List To search for an entry To dial an entry To delete the entire Callers List Redial List To delete the entire Redial List Virtual Office login Virtual Office 120 Virtual Office on your Remote telephone Logged on to an IP Phone Logged on to an IP Phone 2002 using an IP Softphone Virtual Office on your Office telephone Virtual Office logout To log out from a remote telephone Troubleshoot Virtual Office Troubleshoot Virtual Office Part 1 Troubleshoot Virtual Office Part 2 Media Gateway 1000B Normal ModeLocal Mode Troubleshoot Virtual Office Part 3 Test Local Mode Resume Normal Mode Troubleshoot MG 1000B Display Message Probable Cause Actions To enter the time for an Automatic Wake-Up call Hospitality featuresSet Automatic Wake-Up Dial the Automatic Wake-Up Request FFC Goodbye To verify the time for the Automatic Wake-Up call To quit an Automatic Wake-Up callDial the Automatic Wake-Up Quit FFC Dial the Automatic Wake-Up Verify FFC Press the Message Registration key Activate Message RegistrationTo read meters To change a meter To reset a meter to zero To enter cleaning status Use Maid Identification Display Room Status To read the status of a room Changing the status of a room Flexible Feature Codes FFCs Flexible Feature Codes Part 1 Flexible Feature Codes Part 2 Accessories IP Phone Key Expansion Module KEM Terms you should know 140 141 142 143 144 145 Terms you should know 146 Index 148 149 Index 150 Page Internet address