Use Call Waiting | Nortel Networks 2002 instruction

Incoming calls

Use Call Waiting

The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call.

To answer an incoming call while on another call:

1.	When the incoming call tone sounds,
(Hold)	press the Hold key to put the current call
(Hold)	on hold.
	Note: If Automatic Hold is enabled, it is
	not necessary to press the Hold key.
2.	Press the Call Waiting key.

To return to the first telephone call:

(Hold)

(Goodbye)

1.Choose one of the following:

—Press the Hold key to put the second call on hold.

—Press the Goodbye key to end the second call.

2.Press the line (DN) key associated with the first call.

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Nortel Networks 2002 manual Use Call Waiting, To answer an incoming call while on another call

Contents

IP Phone Page Revision history Revision history Contents Make a call Make a call using Hot Line Incoming calls Additional call featuresWhile away from your desk Talk with more than one person Additional features Hospitality featuresFlexible Feature Codes FFCs Accessories 147 139 Contents About the IP Phone Basic features About the IP Phone IP Phone Telephone controls Goodbye Hold Message Services items Directory Mute Quit Expand IP Phone 2002 LCD display screen Telephone display Security features Call features and Flexible Feature CodesServices To change your Scpw Directory To turn Password Protection On/Off About the IP Phone Edit text using the soft keys Enter text using the dialpadEnter and edit text To edit text Key Description Editing soft key description Connect the IP Phone 2002 components Before you beginSteps IP Phone connections Configure options on IP Phone Use the Telephone Option menu To use the Telephone Option menu Services To adjust Ringer volume Adjust volume Configure options on the IP Phone To adjust the Handsfree listen volume To adjust Handset listen volume Configure options on the IP Phone To adjust the Headset listen volume To adjust the Buzzer volumeTelephone Option menu Configure options on the IP Phone To adjust display screen contrast Adjust display screen contrast To select a language Select a language To select date and time format Select Date/Time format To select Display diagnostics Display diagnostics To choose a Local DialPad Tone Choose Local DialPad Tone To choose a ring type Choose Ring type To enable Call Timer Enable Call Timer Enable OnHook Default Path To enable Onhook Default PathHandsfree enable Headset enable To rename the labels Change feature key labels Restore the default labels Configure call log options View set informationTo view set information To log only unanswered calls Configure the Callers List log Configure New Call indication To configure New Call indicationNew call indication off New call indication on Configure Preferred Name Match To configure Preferred Name MatchPreferred name match on Preferred name match off To configure default area codes 3 maximum Configure Area Code set-up To edit area code display Configure Name Display format To configure name display formatFirst name, last name Last name, first name Choose one of the following Use Off-hook dialing Make a callUse On-hook dialing Goodbye Use Handsfree dialing To switch from Handset mode to Handsfree mode To switch from Handsfree to Handset modeTo discontinue a handsfree call Goodbye To mute a handsfree call Mute To switch from Handsfree to headset Use the Directory applicationsTo use a headset Make a call using Corporate Directory To search for a specific numberTo scroll to a specific number Make a call using Personal Directory To use Personal DirectoryPersonal Directory Make a call using Callers List To use the Callers ListCallers List Use Predial Make a call using Redial ListTo use Redial List To use Predial To edit a Predial number Use AutoDial To display an AutoDial number To store an AutoDial number To use AutoDial Activate Ring Again To call a Ring Again party when you receive notificationTo activate Ring Again Enter the RingAgain Activate FFC To deactivate Ring Again before notification Redial the last number calledPress the RingAgain Deactivate FFC To use Last Number Redial To store a Speed Call number Use Speed CallTo make a Speed Call Press the Speed Call Controller key Make a System Speed Call Make a call using Hot LinePress the System Speed Call key Press the System Speed Call To make an Intercom call Make an Intercom call To answer a call Answer a call While on an active call Place a call on holdTo place a call on hold Hold To retrieve a call on hold Transfer a call To use Timed Reminder Recall Use Timed Reminder Recall To contact the attendant while on a call Use Attendant Recall To park a call on the System Park DN or your own DN Use Call Park To park a call using the Spre code or FFC To record a caller’s number for accounting purposes Record a Calling Party Number Display incoming calls Trace a Malicious callTo use Call Trace while on a call To use Call Trace without a Call Trace key Activate Automatic Answerback Incoming callsActivate Call Pickup Press the Automatic Answerback key Enter the Pickup Ringing Number FFC To answer an incoming call in another call pickup groupEnter the Pickup Directory Number FFC Incoming calls Use Call Waiting To answer an incoming call while on another callTo return to the first telephone call Hold Goodbye If you do not have a Call Waiting key Use Call Forward While away from your deskForward All Calls Activate FFC Forward All Calls Deactivate FFC To reinstate Call Forward to the same number Use Internal Call ForwardTo forward internal calls Press the Internal Call Forward key To deactivate Internal Call Forward Use Remote Call ForwardInternal Call Forward Deactivate FFC To activate Remote Call Forward To deactivate Remote Call Forward To lock your telephone Goodbye Secure your telephone Goodbyekey To unlock your telephone Talk with more than one person Use the Call Join feature To set up a conference call Set up a Conference call Talk with more than one person To view active conferees Goodbye To disconnect a conferee Use the Conferee Selectable Display and Disconnect feature To call group members Use Group Call To answer a Group Call To end a Group Call Goodbye Activate Make Set Busy Work without interruptionTo activate Make Set Busy To deactivate Make Set Busy Use AutoDial Transfer Additional call features To buzz the telephone linked to your telephone Use the Buzz feature To connect to Call Use Call Page Connect to make an announcement Use Centrex/Exchange Line Switchhook Flash To use Centrex/Exchange Line Switchhook FlashCharge a call or charge a forced call Dial the Call Detail Recording FFC To charge a call in progress To charge a call to an account when you transfer a call 103 To use Enhanced Override Use Enhanced Override Use Forced Camp-on feature To use Forced Camp-onAnswering a call camped-on to your extension To override a busy/engaged signal Override a busy signal Use Radio Use Privacy ReleaseTo use Privacy Release in an established state To use Automatic Preselection Meet-me Dial the Radio Paging Access FFC. The ringback tone sounds Or GoodbyeTo use Automatic Post selection To answer a Radio Use Voice CallDial the Radio Paging Answer FFC. The paging tone sounds To make a voice call To respond to a voice call Additional features Personal DirectoryTo add an entry To edit an entry To delete an entry To search for an entry Callers List To dial an entry To delete the entire Callers List Redial List To delete the entire Redial List Virtual Office Virtual Office login 120 Logged on to an IP Phone Virtual Office on your Remote telephone Virtual Office on your Office telephone Logged on to an IP Phone 2002 using an IP Softphone To log out from a remote telephone Virtual Office logout Troubleshoot Virtual Office Part 1 Troubleshoot Virtual Office Troubleshoot Virtual Office Part 2 Local Mode Normal ModeMedia Gateway 1000B Troubleshoot Virtual Office Part 3 Resume Normal Mode Test Local Mode Display Message Probable Cause Actions Troubleshoot MG 1000B Set Automatic Wake-Up Hospitality featuresTo enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up Request FFC Dial the Automatic Wake-Up Quit FFC To quit an Automatic Wake-Up callGoodbye To verify the time for the Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFC To read meters Activate Message RegistrationPress the Message Registration key To change a meter To reset a meter to zero Use Maid Identification To enter cleaning status To read the status of a room Display Room Status Changing the status of a room Flexible Feature Codes Part 1 Flexible Feature Codes FFCs Flexible Feature Codes Part 2 IP Phone Key Expansion Module KEM Accessories Terms you should know 140 141 142 143 144 145 Terms you should know 146 Index 148 149 Index 150 Page Internet address