Troubleshoot Virtual Office | Nortel Networks 2002 guide

Additional features

Troubleshoot Virtual Office

When you use Virtual Office, error messages may display on-screen. Table 2 lists error messages and actions to correct the causes.

Table 2: Troubleshoot Virtual Office (Part 1 of 3)

Displayed Message	Probable Cause	Actions

Busy, try again	Remote IP Phone is	Wait for remote IP
	active (not idle).	Phone to become idle
		and try again.

	ACD is logged in.	Log out ACD IP
		Phone before Virtual
		Office from another
		IP Phone.

	Make-Set-Busy is	Set Make-Set-Busy
	inactive on ACD IP	active on ACD IP
	Phone.	Phone.

Invalid ID (1)	Incorrect User ID	Enter correct User ID.
	entered.

	User ID is not in	Notify system
	Gatekeeper	administrator.
	database.

Invalid ID (2)	Incorrect User ID	Enter correct User ID.
	entered.

Invalid ID (3)	Incorrect User ID	Enter correct User ID.
	entered.

	User ID in	Notify system
	Gatekeeper database	administrator.
	points to originating
	Call Server.

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Nortel Networks 2002 manual Troubleshoot Virtual Office Part 1

Contents

IP Phone Page Revision history Revision history Contents Make a call using Hot Line Make a call Additional call features Incoming callsWhile away from your desk Talk with more than one person Hospitality features Additional featuresFlexible Feature Codes FFCs Accessories 139 147 Contents Basic features About the IP Phone About the IP Phone Telephone controls IP Phone Goodbye Hold Message Services items Directory Mute Quit Expand Telephone display IP Phone 2002 LCD display screen Call features and Flexible Feature Codes Security featuresServices To change your Scpw To turn Password Protection On/Off Directory About the IP Phone Enter text using the dialpad Edit text using the soft keysEnter and edit text To edit text Editing soft key description Key Description Before you begin Connect the IP Phone 2002 componentsSteps IP Phone connections Configure options on IP Phone To use the Telephone Option menu Services Use the Telephone Option menu Adjust volume To adjust Ringer volume Configure options on the IP Phone To adjust Handset listen volume To adjust the Handsfree listen volume Configure options on the IP Phone To adjust the Buzzer volume To adjust the Headset listen volumeTelephone Option menu Configure options on the IP Phone Adjust display screen contrast To adjust display screen contrast Select a language To select a language Select Date/Time format To select date and time format Display diagnostics To select Display diagnostics Choose Local DialPad Tone To choose a Local DialPad Tone Choose Ring type To choose a ring type Enable Call Timer To enable Call Timer To enable Onhook Default Path Enable OnHook Default PathHandsfree enable Headset enable Change feature key labels To rename the labels Restore the default labels View set information Configure call log optionsTo view set information Configure the Callers List log To log only unanswered calls To configure New Call indication Configure New Call indicationNew call indication off New call indication on To configure Preferred Name Match Configure Preferred Name MatchPreferred name match on Preferred name match off Configure Area Code set-up To configure default area codes 3 maximum To edit area code display To configure name display format Configure Name Display formatFirst name, last name Last name, first name Choose one of the following Make a call Use Off-hook dialingUse On-hook dialing Goodbye Use Handsfree dialing To switch from Handsfree to Handset mode To switch from Handset mode to Handsfree modeTo discontinue a handsfree call Goodbye To mute a handsfree call Mute Use the Directory applications To switch from Handsfree to headsetTo use a headset To search for a specific number Make a call using Corporate DirectoryTo scroll to a specific number To use Personal Directory Make a call using Personal DirectoryPersonal Directory To use the Callers List Make a call using Callers ListCallers List Make a call using Redial List Use PredialTo use Redial List To use Predial Use AutoDial To edit a Predial number To store an AutoDial number To display an AutoDial number To use AutoDial To call a Ring Again party when you receive notification Activate Ring AgainTo activate Ring Again Enter the RingAgain Activate FFC Redial the last number called To deactivate Ring Again before notificationPress the RingAgain Deactivate FFC To use Last Number Redial Use Speed Call To store a Speed Call numberTo make a Speed Call Press the Speed Call Controller key Make a call using Hot Line Make a System Speed CallPress the System Speed Call key Press the System Speed Call Make an Intercom call To make an Intercom call Answer a call To answer a call Place a call on hold While on an active callTo place a call on hold Hold To retrieve a call on hold Transfer a call Use Timed Reminder Recall To use Timed Reminder Recall Use Attendant Recall To contact the attendant while on a call Use Call Park To park a call on the System Park DN or your own DN To park a call using the Spre code or FFC Record a Calling Party Number To record a caller’s number for accounting purposes Trace a Malicious call Display incoming callsTo use Call Trace while on a call To use Call Trace without a Call Trace key Incoming calls Activate Automatic AnswerbackActivate Call Pickup Press the Automatic Answerback key To answer an incoming call in another call pickup group Enter the Pickup Ringing Number FFCEnter the Pickup Directory Number FFC Incoming calls To answer an incoming call while on another call Use Call WaitingTo return to the first telephone call Hold Goodbye If you do not have a Call Waiting key While away from your desk Use Call ForwardForward All Calls Activate FFC Forward All Calls Deactivate FFC Use Internal Call Forward To reinstate Call Forward to the same numberTo forward internal calls Press the Internal Call Forward key Use Remote Call Forward To deactivate Internal Call ForwardInternal Call Forward Deactivate FFC To activate Remote Call Forward To deactivate Remote Call Forward Secure your telephone To lock your telephone Goodbye To unlock your telephone Goodbyekey Use the Call Join feature Talk with more than one person Set up a Conference call To set up a conference call Talk with more than one person Use the Conferee Selectable Display and Disconnect feature To view active conferees Goodbye To disconnect a conferee Use Group Call To call group members To answer a Group Call To end a Group Call Goodbye Work without interruption Activate Make Set BusyTo activate Make Set Busy To deactivate Make Set Busy Additional call features Use AutoDial Transfer Use the Buzz feature To buzz the telephone linked to your telephone Use Call Page Connect to make an announcement To connect to Call To use Centrex/Exchange Line Switchhook Flash Use Centrex/Exchange Line Switchhook FlashCharge a call or charge a forced call To charge a call in progress Dial the Call Detail Recording FFC To charge a call to an account when you transfer a call 103 Use Enhanced Override To use Enhanced Override To use Forced Camp-on Use Forced Camp-on featureAnswering a call camped-on to your extension Override a busy signal To override a busy/engaged signal Use Privacy Release Use RadioTo use Privacy Release in an established state To use Automatic Preselection Meet-me Or Goodbye Dial the Radio Paging Access FFC. The ringback tone soundsTo use Automatic Post selection Use Voice Call To answer a RadioDial the Radio Paging Answer FFC. The paging tone sounds To make a voice call To respond to a voice call Personal Directory Additional featuresTo add an entry To edit an entry To delete an entry Callers List To search for an entry To dial an entry To delete the entire Callers List Redial List To delete the entire Redial List Virtual Office login Virtual Office 120 Virtual Office on your Remote telephone Logged on to an IP Phone Logged on to an IP Phone 2002 using an IP Softphone Virtual Office on your Office telephone Virtual Office logout To log out from a remote telephone Troubleshoot Virtual Office Troubleshoot Virtual Office Part 1 Troubleshoot Virtual Office Part 2 Normal Mode Local ModeMedia Gateway 1000B Troubleshoot Virtual Office Part 3 Test Local Mode Resume Normal Mode Troubleshoot MG 1000B Display Message Probable Cause Actions Hospitality features Set Automatic Wake-UpTo enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up Request FFC To quit an Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFCGoodbye To verify the time for the Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFC Activate Message Registration To read metersPress the Message Registration key To change a meter To reset a meter to zero To enter cleaning status Use Maid Identification Display Room Status To read the status of a room Changing the status of a room Flexible Feature Codes FFCs Flexible Feature Codes Part 1 Flexible Feature Codes Part 2 Accessories IP Phone Key Expansion Module KEM Terms you should know 140 141 142 143 144 145 Terms you should know 146 Index 148 149 Index 150 Page Internet address