Additional features

Troubleshoot Virtual Office

When you use Virtual Office, error messages may display on-screen. Table 2 lists error messages and actions to correct the causes.

Table 2: Troubleshoot Virtual Office (Part 1 of 3)

Displayed Message

Probable Cause

Actions

 

 

 

Busy, try again

Remote IP Phone is

Wait for remote IP

 

active (not idle).

Phone to become idle

 

 

and try again.

 

 

 

 

ACD is logged in.

Log out ACD IP

 

 

Phone before Virtual

 

 

Office from another

 

 

IP Phone.

 

 

 

 

Make-Set-Busy is

Set Make-Set-Busy

 

inactive on ACD IP

active on ACD IP

 

Phone.

Phone.

 

 

 

Invalid ID (1)

Incorrect User ID

Enter correct User ID.

 

entered.

 

 

 

 

 

User ID is not in

Notify system

 

Gatekeeper

administrator.

 

database.

 

 

 

 

Invalid ID (2)

Incorrect User ID

Enter correct User ID.

 

entered.

 

 

 

 

Invalid ID (3)

Incorrect User ID

Enter correct User ID.

 

entered.

 

 

 

 

 

User ID in

Notify system

 

Gatekeeper database

administrator.

 

points to originating

 

 

Call Server.

 

 

 

 

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Nortel Networks 2002 manual Troubleshoot Virtual Office Part 1