Nortel Networks 5399 - page 105

4-13

Chapter 4 Troubleshooting Procedures

NortelNetworks 5399 Access Switch HardwareInstallation Guide

When the Remote Access Concentrator boots in Monitor Mode, the

serviceport terminal displays the load server host’s Internet address, and

indicates whether it receives a response to its Open File Request and to

anyof its Read File Requests. The host’s progress reportindicates receipt

of any File Server Requests and its responses to such requests.

The host displays erpc_return0 if it successfully receivesa request and

is sending out an affirmativeresponse. If any Remote Access

Concentrator-relatedfiles are missing or cannot be installed, contact

technical support.

Windows NT Host on the LAN

When troubleshooting a WindowsNT host on the LAN, make sure that:

• The host isbooted and functioning properly.

• The host can communicatewith other network nodes using

standard WindowsNT networking features and utilities.

• All Remote Access Concentratorsoftware is installed

properlyon the host. See the Software InstallationNotes that

come with the Remote Access Concentrator softw are

release.

•Theerpcd daemon or tftp server (which loads the

operationalimage to the Remote Access Concentrator)is

running.

InTestMode, erpcdontheload serverhostdisplaysboot progressreports.

In Monitor Mode, the Remote Access Concentratordisplays boot

progress reports.The Remote Access Concentrator displays its reports

onthe serviceportterminalthat invokesits MonitorMode;erpcddisplays

its reports onthe terminal that invokes its TestMode.

Contents

Main ii Copyright 1999 Nortel Networks Trademarks Statement of Conditions USA Requirements Only European RequirementsOnly Page iv Canada Requirements Only FCC Part 68 Compliance Statement vi Nortel Networks NA Inc. Softw are License Agreement Page viii Contents Chapter1 Introduction Chapter2 Installingthe Model 5399 Remote Access Concentrator Module Chapter3 ROM MonitorCommands Page Figures Page Tabl es Page Preface Before YouBegin Text Conventions Hard-Copy TechnicalManuals How to Get Help Page Page Model 5399 Description Module Features System 5000 Common Management Bus System 5000 Backplane Ethernet Segment Banks System 5000 Service Port Management Firmware and Software Page Front Panel Nortel Networks 5399 Access Switch Hardware Installation Guide Chapter1 Introduction 1-8 Figure1-3. Model 5399 Remote Access Concentrator Front Panel Front Panel Components Annunciator The Annunciator backlights the model number of the module and Page Page Page Physical Characteristics Page Page Chapter 2 Installing the Model 5399 Remote Access Concentrator Module T Before you Begin Page Installing the Model 5399 Remote Access Concentrator Preparing for Hardware Installation Setting the Backplane Ethernet Segment Page Page Installing the Module into the Hub Page Page Page Testing the Installation LED Indicators Connecting a WAN Interface Page Connecting a Service Port Terminal Connecting the Terminal Page Initial Setup and Using the ROM Monitor Remote Access Concentrator Parameters Initializing the Remote Access Concentrator Page Page Page Booting the Remote Access Concentrator Auto-initializing the IP Address Parameters Page Page Manually Initializing the IP Address Parameters Booting Using BFS Page Booting Using TFTP 3. Issue the followingcommands to prepare the tftp dump file. 4. Enter the bootcommand. The boot command displaylooks similar to this: and the following message is displayed: Self-booting the Remote Access Concentrator Booting from a Windows NTHost Booting from Another Model 5399 Remote Access Concentrator Installing the Operational Software and Loading the Image Installing to and Loading from a UNIX Host Invoking the Console Monitor Chapter 3 ROM Monitor Commands T Command Descriptions Page addr The addr command display looks similar to this: The addr -d command display looks similar to this: Page Page boot Page Thestatus word ! ~XXXX~, where XXXX arefour hexadecimal digits, decodes as follows: The lowest nibble(bits 3 to 0) are a count of collisions during this transmission. For example: The boot command display (using bfs) looks similar to this: The next exampleshows a self boot. Page 3-13 Chapter 3 ROMMo nitor Commands NortelNetworks 5399 Access Switch HardwareInstallation Guide config erase Page image lat_key net ping ports sequence Page stats Page Page Chapter 4 TroubleshootingProcedures T Front Panel Alarms and LED Indicators Page Page Power-up and Boot Procedures Page Page Boot Failures Boot Error Report Page Correcting Remote Access Concentrator Parameters Load Server Host Not Responding Page Page Page Remote Access Concentrator Dumps Page Conditions for Replacing a Module Module Configuration Management Page Preparing for a Hot Swap Page Removing a Module Completing the Hot Swap Appendix A Port Pins and Signals T WAN Interface Ports 1 8 Page Appendix B Modem Upgrade Instructions T Contents of the Kit Required Tools Module Removal Instructions Modem Card Installatio n Instructions Page Removing Modem Cards Page Index A B C D I L M N O R S T U V W